FINANCIAL RETURNS 财务回报 • Validate of the potential of assigned accounts
and create account plans as per the IHG hotels Business Development standard
operating procedures. •
根据洲际酒店业务发展标准操作程序，验证所分配客户的潜力并制定客户计划。 • Develop
the assigned portfolio to meet set goals and maximise profitability. •
开发指定的投资组合，以满足设定的目标并实现盈利最大化。 • Gather information
on current and prospective clients / contacts to generate incremental business.
• 收集当前和潜在客户/联系人的信息，以产生增量业务。 • Maintain effective control
of sales expenses. • 有效控制销售费用。
PEOPLE 员工团队 • Use both account interaction and publicly available tools
to monitor competitors' activities as it relates to both the hotel and
the portfolio of accounts and share relevant information with key stakeholders
in line with hotel procedures. •
使用客户互动和公开工具来监控竞争对手的活动，因为这涉及到酒店和客户组合，并根据酒店程序与主要利益相关者共享相关信息。
• Provide feedback to management on changing market conditions, including
competition and market trends. •
向管理层反馈不断变化的市场状况，包括竞争和市场趋势。 • Involve Director of Sales
where appropriate on sales calls and sales meetings. •
在适当的情况下让销售总监参与销售电话和销售会议。 • Communicate to his/her
superior any issues encountered and other relevant information. •
向他/她的上级沟通遇到的任何问题和其他相关信息。 • Attend and participate in
and where appropriate, organise training sessions, daily briefings and other
meetings as required. •
参加并在适当的情况下，组织培训课程，每日简报和其他需要的会议。 • Where applicable,
supervise, manage and train Business Development Executives and Business
Development Coordinators in carrying out their responsibilities. •
在适用的情况下，监督、管理和培训业务发展主管和业务发展协调员履行其职责。
GUEST EXPERIENCE 宾客体验 • Network within one’s portfolio of accounts to build
relationships with key decision makers and other relevant staff. •
在客户组合中建立网络，与关键决策者和其他相关人员建立关系。 • Conduct client
meetings as well as planning and coordinating site introduction tours
and inspections. • 主持客户会议，规划和协调场地介绍和考察。 • Handle and manage
clients’ queries or issues . • 处理和管理客户的查询或问题。 • Be proactive
and responsible for the follow up of new sales leads to enhance guest
experience. • 积极主动并负责跟进新的销售线索，以提高客人的体验。 • Develop
and maintain contact with business generators (MICE Planner; travel agents;
etc.) • 开发并保持与业务发起人的联系(会展策划;旅行社;等等)。
RESPONSIBLE BUSINESS 企业责任 • Ensure accurate and timely updating of
an accurate record of all relevant activities in the provided Sales System (i.e.
Delphi; Opera; etc.) for future reference and control purposes. •
确保在所提供的销售系统(即德尔福;歌剧;等)作日后参考及管制之用。 • Update Account
and Contact profiles, attach Account plans, ensure ‘live’ information
for action. • 更新帐户和联系人配置文件，附上帐户计划，确保“实时”的行动信息。 •
Develop awareness and reputation of the hotel and the brand in the local
community. • 提高酒店和品牌在当地社区的知名度和声誉。 • Perform other duties
as assigned. • 完成分配的其他工作。
Degree or Diploma in Marketing,
Business or Hospitality Management desired, and 2 - 4 years of relevant Sales
experience in Hospitality or a related service industry. Expected to possess
the following skills: • In-depth knowledge of sales principles and techniques •
Effective communication and negotiation skills • Strong knowledge of hotel
products, rates and marketing programmes • Excellent PC skills (including MS
Office) • Ability to develop strong relationships with customers and other
stakeholders • Knowledge and experience of Sales Systems (i.e. Delphi; Opera;
etc.) is advantageous 市场营销、商务或酒店管理专业本科或以上学历，2 -
4年酒店或相关服务行业销售经验。 期望具备以下技能: • 深入了解销售原则和技巧 •
有效的沟通和谈判技巧 • 熟悉酒店产品、价格和市场营销方案 •
优秀的电脑操作能力(包括MS Office) • 与客户和其他利益相关者建立良好关系的能力 •
具备销售系统知识和经验(如Delphi; Opera;等等)是有利的 The statements in this job
description are intended to describe the essential nature and level of work
being performed. They are not intended to be ALL responsibilities
or qualifications of the job.
此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。
class="beisen-job-desc-spacing">Join Crowne Plaza one of the largest and best
loved premium hotel brands in the world. With more than 420 hotels in diverse
locations globally Crowne Plaza is the perfect base to connect on business,
pleasure or a blend of both. We've thoughtfully designed our spaces
to encourage, support and celebrate great connections. We're also big
on meetings and events, a trusted and valued partner for connecting both
domestic and global groups alike.
Our branded
service style 'Dare to Connect' is crafted for connection. Designed for humans
not nameless guests or colleagues. Still professional but touches guests on
an emotional level. Where colleagues take their initiative and use their
personality because they make a crucial difference in the guest's experience.
The role of every colleague at Crowne Plaza is to create memorable emotional
connections and the job of every leader is to create an environment where
that can happen.
