宾客服务主管

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
China, NingboShi
Job Description
1. Conducts shift briefings to ensure hotel activities and operational
requirements are known

进行有效的交接班简报工作,以明确酒店活动和运营要求

2. Supervise front office operations during assigned shift including:

在当班期间监督前厅部运营情况,包括:

o Maintenance of guest information

维护客户信息

o Maintenance of information about local events

维护当地活动的信息

o Compile occupancy statistics

统计入住情况

o Supervise the use of he public address system

监督公共广播系统的使用

o Supervise group bookings

监督团组预订情况

o Assisting with serious complaints

协助解决严重投诉问题

3. Supervise cashiering activities during shift including:

在当班期间监督收银活动,包括:

o Cash handling and banking procedure

现金处理和银行业务程序

o Dealing with irregular payments

处理非法支付情况

o Instructing staff in credit policies and facilities

就信用政策和设备对员工进行指导

o Instructing staff in cash security procedures

就现金安全程序对员工进行指导

o Carry out debtor control

实施应收帐款控制

o Prepare reports

准备财务报告

o Supervise the cashiering system

对收银系统实施监管

.
At Holiday
Inn Resorts, we know a lot goes into planning a holiday. So we bring it all
together. 

Scampering feet in a kids’ club, raised
feet in a fireside lounge. Diving into a refreshing pool, dining on some tasty
eats. Exploring our surroundings, discovering our activities. So let’s talk
about you. Ever dreamed of working beside a golf course, theme park or beach?
Can your local knowledge and helpful nature bring experiences and families
together? 

We thought so too – so come join
the fun.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good
on a global scale. With corporate offices and over 6,000 hotel destinations
worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll
experience our unique culture and brilliant colleagues who will support
and inspire you. With a host of corporate opportunities to choose from, wherever
you are on your career journey, and whatever you want to achieve there’s Room
for You at IHG.

Over recent years, we’ve
transformed our company. We have bold ambitions to drive performance
and maintain our relentless focus on growth in order to be the hotel company
of choice that guests & owners love.

We are
a hospitality business at our core and value connections and being together
helps us foster a unique sense of belonging that also supports productivity.
That’s why here at IHG, we give our colleagues flexibility and balance – working
in a hybrid way, blending office and remote working collectively. We recognise
that every role is different, that’s why leaders work with teams to determine
how and when they collaborate.

We provide a wide
range of benefits designed to help you live your best work life. These include
impressive room discounts across our many properties, recharge days
and volunteering days throughout the year. Through our myWellbeing framework,
we are committed to supporting wellbeing in your health, lifestyle,
and workplace. We offer a unique and inclusive culture, where there is always
Room for You to belong, grow and make a difference.


Our mission is to welcome everyone and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regards to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected veteran status,
disability, or any other category protected by applicable laws. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.