What is the job? As General Manager you will manage the day to day leadership,
operations and direction of the hotel, maximising on sales and revenue, driving
financial returns, driving great guest experience and running a safe hotel.
You’ll take ownership of the development of your people, execute on brand
standards and build awareness of the hotel and brand within the local area
as well as managing owner relationship and partnership.
Your day to day People
Develop programmes and initiatives to increase team engagement that are aligned
with the hotel’s service philosophy. Develop, implement and monitor team member
succession planning to ensure future bench strength. Establish performance
and development goals for team members and provide mentoring, coaching
and regular feedback to enhance performance. Oversee HR related actions
in accordance with company rules and policies. Effectively managing owner
relationship and partnership include all key stake holders.
Guest Experience
Demonstrate as brand ambassador by maintaining compliance with all required
brand and service standards Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement
services and programmes that meet or exceed guest expectations. Speak to guests
– ask for their feedback and build relationships.
Financial
Prepare annual capital, cash flow and sales and marketing plans. Analyse
financials to drive revenues, future profitability and maximum return
on investment. Use distribution channels and technology platforms to drive
revenue and maximise market share. Lead capital plans and asset management
initiatives, including working with owners to maintain or improve property’s
market leadership position.
Responsible Business
Ensure a safe and secure environment for guests, colleagues and hotel assets.
Act as public relations representative to raise awareness of hotel and brand
in local community. Drive team member involvement in community organisations,
activities and businesses. Develop and carry out action plans to
be environmentally-conscious by taking steps to reduce the hotel’s carbon
footprint.
Bachelor’s degree / higher education qualification /
equivalent in Hotel Administration, Business Administration. Five to ten years’
of prior hotel management experience, or equivalent combination of education
and experience. Must speak fluent English.
As the world’s first and most global luxury hotel brand, InterContinental Hotels
& Resorts has pioneered international travel since the 1940s, we are passionate
about sharing our renowned international know-how and cultural wisdom in truly
impressive surroundings. We all take great pride in being genuine ambassadors
of the InterContinental®️ brand and to be part of the brand you will have
a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on
the world. If you’d like to embrace a world of opportunities, we’d like
to welcome you to the world’s most international luxury hotel brand.
