• Supervise the implementation of housekeeping standards and procedures
in relation to: 监督客房部各项标准和工作程序的执行 ： o Bedroom service 臥室服务
o Bathroom service 卫生间服务 o Valet service 洗衣服务 o Cleaning service
清洁服务 o Linen maintenance 布巾维护 • Recommended changes to these standards
and training needs on an ongoing basis 就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。 • Open and close the shift and ensure
effective shift hand over 负责管理接班和交班工作，以确保交接班过程的有效进行 。 •
Distribution and collection of keys 分发和收集钥匙。 • Management of all incoming
and outgoing calls 管理所有的呼入和呼出电话。 • Solve employee grievances
解决员工受到的不公正待遇问题。 • Perform Room allocations 分配客房 • Perform Room
inspections 检查客房 • Prioritise arrival rooms 排列抵店客人客房的优先顺序。 •
Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。 • Ensure guest valet is processed and delivered
in a timely manner 确保及时为客人提供洗衣服务并送还。 • Co-ordinate special
projects (eg site rooms, vermin control, window and carpet cleaning, room
inventories) 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。 • Manage
all special requests made by guests 处理客人所有的特殊要求。 • Ensure consistency
within the department 确保部门内工作的一致性。 • Management of lost property
for the hotel 管理酒店的遗失财物。 • Ensure you have complete knowledge of room
types, layouts and facilities 确保具有客房类型，设计和设施的全面知识。 • Manage
storage areas 管理仓库 • Maintain adequate stock levels 保存充足的用品存货。 •
Complete stock takes as required 按要求完成库存盘点工作。 • Maintain stock levels
维持存货水平 • Conducts shift briefings to ensure hotel activities
and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求。
.• Communication skills
are utilized a significant amount of time when interacting with others;
demonstrated ability to interact with customers, employees and third parties
that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Proficient in the use of Microsoft Office 熟练使用微软办公软件 •
Organizational and training abilities 具有组织和培训能力
class="beisen-job-desc-spacing">
Travel is a journey. We help make it
a joy. Starting with a warm, inviting welcome for all guests, whether travelling
on business or for fun, enjoying a one night stay, or relaxing for a week.
At Holiday Inn®️ we thrive on making our guests stays brighter, helping
them create memories that will last a lifetime. Irresistible smiles are our
specialty.
We should know, we’ve been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we’d love
to give you a warm welcome to the Holiday Inn®️ family.
