Supervise the implementation of housekeeping standards and procedures
in relation to: 监督客房部各项标准和工作程序的执行 Recommended changes to
these standards and training needs on an ongoing basis.
就这些标准和培训需求提供持续性的改进建议. Maintain a current and thorough
knowledge of all housekeeping systems. 对客房部所有系统有最新和完整的知识. Open
and close the shift and ensure effective shift hand over.
负责管理接班和交班工作，以确保交接班过程的有效进行 . Distribution and collection
of keys. 分发和收集钥匙. Management of all incoming and outgoing calls.
管理所有的呼入和呼出电话.
Solve employee grievances. 解决员工受到的不公正待遇问题. Perform Room
allocations. 分配客房. Perform Room inspections. 检查客房. Prioritise arrival
rooms. 排列抵店客人客房的优先顺序. Liaise with Front Office for guest and hotel
requirements. 配合前台满足酒店和客人的要求.
Ensure guest valet is processed and delivered in a timely manner.
确保及时为客人提供洗衣服务并送还. Co-ordinate special projects (eg site rooms,
vermin control, window and carpet cleaning, room inventories).
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量). Manage all special
requests made by guests. 处理客人所有的特殊要求. Ensure consistency within
the department. 确保部门内工作的一致性. Management of lost property for
the hotel 管理酒店的遗失财物.
Ensure you have complete knowledge of room types, layouts and facilities.
确保具有客房类型，设计和设施的全面知识. Manage storage areas. 管理仓库。 Maintain
adequate stock levels. 保存充足的用品存货. Complete stock takes as required.
按要求完成库存盘点工作. Maintain stock levels. 维持存货水平. Conducts shift
briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求.
2 years housekeeping
experience preferably in a hotel of similar size and complexity and including
supervisory experience or training.
最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验.
Proficient in the use of Microsoft Office . 熟练使用微软办公软件. Organizational
and training abilities. 具有组织和培训能力.
class="beisen-job-desc-spacing">Join Crowne Plaza one of the largest and best
loved premium hotel brands in the world. With more than 420 hotels in diverse
locations globally Crowne Plaza is the perfect base to connect on business,
pleasure or a blend of both. We've thoughtfully designed our spaces
to encourage, support and celebrate great connections. We're also big
on meetings and events, a trusted and valued partner for connecting both
domestic and global groups alike.
Our branded
service style 'Dare to Connect' is crafted for connection.
Designed for humans not nameless guests or colleagues. Still professional
but touches guests on an emotional level. Where colleagues take their initiative
and use their personality because they make a crucial difference in the guest's
experience. The role of every colleague at Crowne Plaza is to create memorable
emotional connections and the job of every leader is to create an environment
where that can happen.
