FINANCIAL RETURNS
· Validate of the potential ofassigned accounts and create account plans as per
the IHG hotels BusinessDevelopment standard operating procedures
· Develop the assigned portfolio tomeet set goals and maximise profitability
· Gather information oncurrent and prospective clients / contacts to generate
incremental business
· Maintain effective control ofsales expenses
PEOPLE
· Use both account interactionand publicly available tools to monitor
competitors' activities as it relatesto both the hotel and the portfolio
of accounts and share relevant informationwith key stakeholders in line
with hotel procedures
· Provide feedback to managementon changing market conditions, including
competition and market trends
· Involve Director of Sales whereappropriate on sales calls and sales meetings
· Communicate to his/her superiorany issues encountered and other relevant
information
· Attend and participate in andwhere appropriate, organise training sessions,
daily briefings and othermeetings as required
· Where applicable, supervise, manageand train Business Development Executives
and Business Development Coordinatorsin carrying out their responsibilities
· Where applicable, act asescalation point for client and members of
the Business Development Team whenissues are not solved at a proper level
GUEST EXPERIENCE
· Network within one’s portfolioof accounts to build relationships with key
decision makers and other relevantstaff
· Conduct client meetings as wellas planning and coordinating site introduction
tours and inspections
· Handle and manage clients’queries or issues
· Be proactive and responsiblefor the follow up of new sales leads to enhance
guest experience
· Develop and maintain contactwith business generators (MICE Planner; travel
agents; etc.)
RESPONSIBLE BUSINESS
· Ensure accurate and timelyupdating of an accurate record of all relevant
activities in the provided SalesSystem (i.e. Delphi; Opera; etc.) for future
reference and control purposes
· Update Account and Contactprofiles, attach Account plans, ensure ‘live’
information for action
· Develop awareness andreputation of the hotel and the brand in the local
community.
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As the world’s
first and most global luxury hotel brand, InterContinental Hotels & Resorts
has pioneered international travel since the 1940s, we are passionate about
sharing our renowned international know-how and cultural wisdom in truly
impressive surroundings. We all take great pride in being genuine ambassadors
of the InterContinental®️ brand and to be part of the brand you will have
a thirst for travel, passion for culture and appreciation for diversity.
We create inspiring experiences for those seeking a richer perspective on
the world. If you’d like to embrace a world of opportunities, we’d like
to welcome you to the world’s most international luxury hotel brand.
