1、查看交班记录，了解上一班的移交事项，并负责处理；
2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；
4、熟练总台各项专业业务和技能，搞好对客服务；
5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续；
7、负责客房钥匙的管理和发放工作并严格遵守验证制度；
8、制作有关报表，为其它部门提供准确的接待信息。
/>1、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
2、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
会使用Opera系统，优先考虑。
Join Crowne Plaza
one of the largest and best loved premium hotel brands in the world. With more
than 420 hotels in diverse locations globally Crowne Plaza is the perfect base
to connect on business, pleasure or a blend of both. We've thoughtfully designed
our spaces to encourage, support and celebrate great connections. We're also big
on meetings and events, a trusted and valued partner for connecting both
domestic and global groups alike.
Our branded
service style 'Dare to Connect' is crafted for connection. Designed for humans
not nameless guests or colleagues.
Still professional but touches guests on an emotional level. Where colleagues
take their initiative and use their personality because they make a crucial
difference in the guest's experience. The role of every colleague at Crowne
Plaza is to create memorable emotional connections and the job of every leader
is to create an environment where that can happen.
