DUTIES AND RESPONSIBILITIES工作职责
· Reports directly to and communicates with the Front Office Manager
or Assistant Front Office Manager on all pertinent matters affecting guest
service and hotel operations. ·
直接向前厅部经理或前厅部副经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
· Provides functional assistance and direction to all departments. ·
向所有部门提供功能性支持和指导。 · Cooperates, coordinates and communicates
with other hotel departments as required. ·
按需要与酒店其它部门进行合作、协调和沟通。 · Reacts to situations to ensure guests
receive prompt attention and personal recognition throughout the hotel ·
对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。 · Responds
to guest needs and resolves related problems ·
就客人的需求做出反应并解决相关问题。 · Supervises and directs Reception
and Reservations personnel. · 对接待部和预订部工作人员进行监督和指导。 · Supports
and assists Front Office personnel and all departments at peak periods. ·
在高峰期向前厅部工作人员和其它所有部门提供支持和协助。 · Fully conversant
with all hotel emergency procedures. · 熟知酒店紧急情况所有处理程序。 · Ensures
VIPs and IHG Rewards Club guests receive special attention ·
保证贵宾和IHG优悦会会员受到特别关照。 · Inspects front of house and back of house
regularly for cleanliness. · 定期检查一线各部门和二线各部门的清洁状况。 · Assists
Guest Relations in greeting, rooming, and sending off VIP guests. ·
协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
Required
Skills –技能要求 •Communication skills are utilized a significant amount of time
when interacting with others; demonstrated ability to interact with customers,
employees and third parties that reflects highly on the hotel, the brand and
the Company.
•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•Good writing skills •具有良好写作技能 •Proficient in the use of Microsoft
Office and Front Office System •熟练使用微软办公软件和前台系统 •Problem solving
and organizational abilities •具有解决问题和组织能力
Qualifications –学历 •Bachelor’s Degree or Diploma in Hotel Administration,
Hotel Management or equivalent
•具有酒店行政管理，酒店管理或相关的学士学位或大专水平。 Experience –经验 •2 years
experience in front office / guest services or related discipline including
supervisory experience, or an equivalent combination of education
and experience. •拥有 2
年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
class="beisen-job-desc-spacing"> As the world’s first and most global luxury
hotel brand, InterContinental Hotels & Resorts has pioneered international
travel since the 1940s, we are passionate about sharing our renowned
international know-how and cultural wisdom in truly impressive surroundings.
We all take great pride in being genuine ambassadors of the InterContinental®️
brand and to be part of the brand you will have a thirst for travel, passion
for culture and appreciation for diversity. We create inspiring experiences
for those seeking a richer perspective on the world. If you’d like to embrace
a world of opportunities, we’d like to welcome you to the world’s most
international luxury hotel brand.
