Job Description
To provide 5 Star hospitality food and beverage service, throughout
the restaurant/bar, maximizing guest’s experience, using IHG Satisfaction
Standards. To ensure guest satisfaction by providing excellent food and beverage
service, in a friendly, competent and professional manner. Promoting a fun work
environment and being a team player.
使用IHG酒店宾客满意标准，为客人提供五星级的餐饮服务，最大限度的令客人满意。以友好、娴熟的专业水准为客人提供出色的餐饮服务，确保客人满意。营造健康的工作环境并融入其中。
Adhere to local regulations concerning health, safety, or other compliance
requirements, as well as brand standards and local policies and procedures.
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
At Holiday Inn® we want our guests to relax and be themselves which means
we need team members
to: 在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到
•Be you – by being natural, professional and personable in the way you are
with people •展现真我：在与他人接触时真实自然、形象专业、积极乐观 •Get ready –
by taking notice and using your knowledge so that you are prepared for anything
•时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 •Show
you care – by being thoughtful in the way you welcome and connect with guests
•体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 •Take action – by showing
initiative, taking ownership and going the extra mile
•积极行动：积极主动、尽职尽责并且要多做一步
.
