"At Your Service" AYS Agent

Description

We are hiring an AYS "At
Your Service" Agent!

OUR STORY

At
the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our
associates ensure that every guest experience is a masterpiece, blending
impeccable service with whimsical intrigue. Our associates are focused
on providing our guests with the best stay possible, to help them pursue their
passions through travel.

Together we have two unique experiences, with one
address, and one team of hospitality professionals dedicated to being the best
in everything we do.

OUR ROLE

As an At Your
Service (AYS) Agent, you will be the voice of the hotel, providing
courteous and professional service to guests while supporting front office
and room service operations. Your role ensures smooth communication, accurate
information, and exceptional guest experiences.

Key
accountabilities include:

Provide the highest quality of service
to guests and fellow associates at all times.

Pre-arrival and reservation
preparation.

Room blocking, upgrading and rooms inventory
support.

Group, sales and inventory support.

Chat, messaging
and guest case management.

Incident handling
and documentation.

Restaurant reservations and manning
the phone.

Take in-room dining orders.

Coordinate amenities
for guest rooms.

Process payments.

Support service recovery
communication.

Follow all safety and security policies and procedures,
report accidents, injuries, and unsafe work conditions.

YOUR
STORY

An experienced customer service professional with a minimum
of one year of experience in a similar role in a similar hotel property.

A
Hospitality or Tourism program graduate or degree holder.

Someone with
an outstanding work ethic, along with a track record of reliability, punctuality
and an approachable demeanor, and a strong commitment to Safety.

Someone
who places priority on providing guests with the best possible experiences,
going above and beyond to ensure total satisfaction and guest loyalty.

An
exceptional problem-solver, knowing how to troubleshoot and resolve situations
efficiently.

Able to work well under pressure and enjoy a fast-paced
environment.

An excellent communicator who values teamwork
and collaboration.

Able to work a variety of shifts, including mornings,
evenings, weekends and holidays.

Physically able to sit or stand for long
periods of time.

Benefits of Working for Concord
Hospitality

Concord associates earn competitive wages and
are eligible to enroll in our comprehensive benefits package. We offer training
and development as well as career advancement opportunities. We thrive on reward
and recognition and will provide you and your team ample opportunities to shine
within the company as well as within the brand.

Working
for Concord Hospitality

Concord Hospitality invests in our
associates by providing training and development at all levels.

Our “Associate First” culture supports and inspires personal development both
within the workplace and beyond. Concord’s associates are what our company
is built upon, and we strive to recognize them for their hard work, dedication,
and commitment to excellence. We value work-like harmony, diversity, and our
commitment to provide the best customer service and quality accommodations
possible, in every market we exist.

Our cornerstones: Quality, Integrity,
Community, Profitability and FUN!

If you are a proven top performer,
looking for a culture-rich and award-winning company, and you are ready
to represent an amazing brand in a great and thriving location…we may be
the perfect fit!

Apply today!

All
positions listed on this page are outside of Marriott International, Inc.
and its subsidiaries (“Marriott”). These businesses are separate companies
and separate employers from Marriott. They control their own employment policies
and practices, including hiring.

If you accept a position with one of these businesses, you will not be employed
by Marriott. These links are provided for informational purposes only. Marriott
does not endorse or recommend employers and sharing a posting is not
an endorsement or recommendation of an employer.