POSITION SUMMARY
Install, maintain, perform preventative maintenance on, and recommend
replacement of tools, appliances, and equipment. Calibrate all controls, gauges,
meters, etc. Identify, locate, and operate all shut-off valves. Order, mark,
and stock parts and supplies as needed. Maintain inventory and purchase orders
log. Inspect tools, equipment, or machines.
Enter and locate work-related information using computers. Operate power lift.
Complete the life safety checklist, including the fire-pump run test
and generator run test. Inspect fire sprinkler valves and alarm systems. Assist
in development of disaster response protocols.
Respond and attend to guest repair requests.
Assist management
in hiring, training, scheduling, evaluating, counseling, disciplining,
and motivating and coaching employees. Follow all company and safety
and security policies and procedures; report maintenance problems, safety
hazards, accidents, or injuries; and complete safety training
and certifications. Ensure uniform and personal appearance are clean
and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards, anticipate
and address guests’ service needs, and assist individuals with disabilities.
Develop and maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the concerns
of other employees.
Ensure adherence to quality expectations and standards; and identify, recommend,
develop, and implement new ways to increase organizational efficiency,
productivity, quality, safety, and/or cost-savings. Speak with others using
clear and professional language. Visually inspect tools, equipment, or machines.
Reach overhead and below the knees, including bending, twisting, pulling,
and stooping. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight. Stand, sit,
or walk for an extended period of time. Move up and down stairs and/or service
ramps. Perform other reasonable job duties as requested by Supervisors.
CRITICAL TASKS
Safety and Security
- Follow property specific procedures for handling emergency situations (e.g.,
evacuations, medical emergencies, natural disasters). - Follow company
and department safety and security policies and procedures to ensure a clean,
safe, and secure environment. - Report work related accidents, or other
injuries immediately upon occurrence to manager/supervisor. - Identify
and correct unsafe work procedures or conditions and/or report them
to management and security/safety personnel. - Follow Hazardous Material
Management Program procedures for handling and disposing of chemicals,
fertilizer, pesticides, blood borne pathogens, etc., including using Material
Safety Data Sheets (MSDS). - Follow policies and procedures for the safe
operation and storage of tools, equipment, and machines. - Use proper
equipment, wear appropriate personal protective clothing (PPE), and employ
correct lifting procedures, as necessary, to avoid injury. - Maintain
awareness of undesirable persons on property premises. - Complete
appropriate safety training and certifications to perform work tasks.
Policies and Procedures
- Protect the privacy and security
of guests and coworkers. - Maintain confidentiality of proprietary
materials and information. - Follow company and department policies
and procedures. - Protect company tools, equipment, machines, or other
assets in accordance with company policies and procedures. - Ensure
uniform, nametags, and personal appearance are clean, hygienic, professional
and in compliance with company policies and procedures. - Perform other
reasonable job duties as requested by Supervisors.
Guest
Relations
- Address guests' service needs in a professional,
positive, and timely manner. - Welcome and acknowledge each and every
guest with a smile, eye contact, and a friendly verbal greeting, using
the guest's name when possible. - Assist other employees to ensure proper
coverage and prompt guest service. - Provide assistance to individuals
with disabilities, including assisting visually, hearing, or physically-impaired
individuals within guidelines (e.g., escorting them when requested, using words
to explain actions, writing directions on paper, moving objects out of the way,
or offering access to Braille or TDD phones). - Anticipate guests'
service needs, including asking questions of guests to better understand their
needs and watching/listening to guest preferences and acting on them whenever
possible. - Thank guests with genuine appreciation and provide a fond
farewell. - Actively listen and respond positively to guest questions,
concerns, and requests using brand or property specific process (e.g., LEARN,
PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Communication
- Speak to guests and co-workers using clear,
appropriate and professional language. - Provide assistance to coworkers,
ensuring they understand their tasks. - Discuss work topics, activities,
or problems with coworkers, supervisors, or managers discreetly and quietly,
avoiding public areas of the property. - Talk with and listen to other
employees to effectively exchange information. - Exchange information
with other employees using electronic devices (e.g., pagers and two-way radios,
email).
Assists Management
- Ensure employee compliance
with company standards and policies and external regulations (e.g., safety,
OSHA, department-specific procedures such as food standards). - Assign
and ensure work tasks are completed on time and that they meet appropriate
quality standards. - Encourage and motivate employees to perform their
best, take responsibility for tasks and assignments, make decisions and provide
input on possible improvements. - Coordinate tasks and work with other
departments to ensure that the department runs efficiently. - Assist
management to ensure that hourly employees have the necessary resources
to effectively perform their jobs (e.g., supplies, equipment,
and inventory). - Serve as a departmental role model or mentor by working
alongside employees to perform technical or functional job duties.
- Assist management in establishing and communicating goals, performance
expectations, timetables and deadlines for shift or departmental operations
to hourly employees and ensure that they are understood.
Working
with Others
- Support all co-workers and treat them with dignity
and respect. - Handle sensitive issues with employees and/or guests
with tact, respect, diplomacy, and confidentiality. - Develop
and maintain positive and productive working relationships with other employees
and departments. - Partner with and assist others to promote
an environment of teamwork and achieve common goals. - Actively listen
to and consider the concerns of other employees, responding appropriately
and effectively.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
- Identify
and recommend new ideas, technologies, or processes to increase organizational
efficiency, productivity, quality, safety, and/or cost-savings.
Physical Tasks
- Visually inspect tools, equipment, or machines
(e.g., to identify defects). - Reach overhead and below the knees,
including bending, twisting, pulling, and stooping. - Move, lift, carry,
push, pull, and place objects weighing less than or equal to 50 pounds without
assistance. - Grasp, turn, and manipulate objects of varying size
and weight, requiring fine motor skills and hand-eye coordination.
- Stand, sit, or walk for an extended period of time or for an entire work
shift. - Move up and down stairs and/or service ramps.
- Removal
of snow and maintenance of ice management (if applicable).
Install, Maintain, and Repair Items
- Ensure that all flammable
materials are stored in OSHA and EPA approved containment devices.
- Carry all equipment (e.g., keys, phones, pager, tools, radio) in order
to maintain preparedness to carry out work tasks at all times. - Use
the Lockout/Tagout system before performing any maintenance work.
- Respond and attend to guest repair requests.
Maintain Building
and Property
- Report any serious maintenance problems, unusual
findings, or safety hazards immediately to the manager/supervisor.
- Identify, locate, and operate all shut-off valves for equipment.
- Comply with the life safety checklist, including completing the fire-pump
run test and generator run test in accordance with local jurisdictions
and company policies.
Coordinate with Others
- Communicate with customers when necessary to resolve maintenance
issues.
Emergency Response
- Inspect fire sprinkler
valves and fire alarm systems in accordance with company policy and local
codes. - Assist in development of disaster response protocols.
CRITICAL COMPETENCIES
Analytical Skills
- Problem Solving
- Decision-Making
- Learning
Interpersonal Skills
- Customer Service Orientation
- Team
Work - Diversity Relations
- Interpersonal Skills
Communications
- Communication
- Listening
- Applied
Reading - English Language Proficiency
- Form, Report, and Log
Completion
Personal Attributes
- Integrity
- Dependability
- Safety Orientation
- Initiative
- Positive Demeanor
- Adaptability/Flexibility
- Stress
Tolerance - Presentation
- Self Development
Organization
- Time Management
- Detail Orientation
- Multi-Tasking
- Planning and Organizing
Physical
Abilities
- Visual Acuity
- Proper Lifting Techniques
Assists Management
- Delegating and Directing
- Resolving Conflict
Tools and Equipment
- Personal
Protective Equipment - Hand/Power Tools
PREFERRED
QUALIFICATIONS
Education: Technical, Trade, or Vocational School
Degree.
Related Work Experience: At least 2 years of related work
experience.
Supervisory Experience: At least 2 years of supervisory
experience.
License or Certification: None
At
Marriott International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
