Agent-At Your Service

POSITION
SUMMARY

Answer, record, and process all
guest requests, questions, or concerns via telephone, email, chat, and mobile
communication devices. Operate telephone switchboard, process guest requests
for wake-up calls, and connecting and directing calls to the appropriate
extension. Receive, record, and relay messages accurately. Log all guest
requests or issues into computer, contact appropriate individual or department
(e.g., Bellperson, Housekeeping), and follow up with guest to ensure their
request has been resolved to their satisfaction. Provide information to guests
about room features, property amenities, and local areas of interest.

May process room service orders, answer questions on menu selection and record
transactions in point-of-sale system. Assist guests with accessing internet
and guestroom entertainment.

Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information;
and protect company assets. Welcome and acknowledge all guests according
to company standards, anticipate and address guests’ service needs, assist
individuals with disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others, and support team to reach common goals.

Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an extended
period of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D.
equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License
or Certification: None