Agent-Front Desk-Lead/Japanese Speaker
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Japan, Chiba
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations, assigning room,
and issuing and activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Anticipate sold-out situations
and obtain satisfactory alternative accommodations when the property cannot
accommodate guests with reservations.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions,
or concerns. Coordinate with Housekeeping to track readiness of rooms
for check-in. Run daily reports (number of arrivals, departures), identify any
special requests, and check reports for accuracy. Cash guests' personal checks
and traveler's checks.
Review shift logs/daily memo books and document pertinent information
in logbooks. Count bank at the beginning and end of shift. Balance and drop
receipts according to Accounting specifications.
Assist
management in training, motivating, and coaching employees; serve as a role
model. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information.
Anticipate and address guests’ service needs. Speak with others using clear
and professional language; prepare and review written documents accurately
and completely; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others. Ensure adherence
to quality expectations and standards. Stand, sit, or walk for an extended
period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work
Experience: At least 1 year related work experience.
Supervisory
Experience: No supervisory experience.
License or Certification: None
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated. Our greatest
strength lies in the rich blend of culture, talent, and experiences of our
associates. We are committed to non-discrimination on any protected basis,
including disability, veteran status, or other basis protected by applicable
law.
When you join the Sheraton family, you become a member
of its global community.
We’ve been a place to gather and connect since 1937. At Sheraton, associates
create a sense of belonging in more than 400 communities around the world.
We invite, we welcome, and we connect guests through engaging experiences
and thoughtful service. If you’re a team player who is excited to deliver
a meaningful guest experience, we encourage you to explore your next career
opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering
Place’.
In joining Sheraton Hotels & Resorts, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
