Agent-Guest Relations
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Saudi Arabia, Makkah
POSITION SUMMARY
Supply guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of interest
and activities. Contact appropriate individual or department (e.g., Bellperson,
Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary
to resolve guest call, request, or problem. Follow up with guests to ensure
their requests or problems have been met to their satisfaction. Receive, record,
and relay messages accurately, completely, and legibly. Respond to special
requests from guests with unique needs.
Communicate VIP arrivals to designated personnel for escort and delivery
of amenities.
Follow all company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure uniform
and personal appearance are clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests’ service
needs; thank guests with genuine appreciation. Speak with others using clear
and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team
to reach common goals. Comply with quality assurance expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase
organizational efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work
Experience: No related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
