Agent-Restaurant Reservations

POSITION SUMMARY

Assist other departments when needed to ensure optimum service
to guests. Maintain cleanliness of work areas throughout the day, practicing
clean-as-you-go procedures. Stand, sit, or walk for an extended period of time
or for an entire work shift. Read and visually verify information in a variety
of formats (e.g., small print). Enter and locate work-related information using
computers and/or point of sale systems.

Exchange information with other employees using electronic devices (e.g., pagers
and two-way radios, email). Engage guests in conversation regarding their stay,
property services, and area attractions/offerings.

Follow all
company safety and security policies and procedures; report accidents, injuries,
and unsafe work conditions to manager; and complete safety training
and certifications. Follow all company policies and procedures, ensure uniform
and personal appearance are clean and professional, maintain confidentiality
of proprietary information, and protect company assets. Welcome and acknowledge
all guests according to company standards, anticipate and address guests’
service needs, assist individuals with disabilities, and thank guests
with genuine appreciation. Speak with others using clear and professional
language, prepare and review written documents accurately and completely,
and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the concerns
of other employees. Move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work
Experience: At least 1 year of related work experience.

Supervisory
Experience: No supervisory experience.

License or Certification: None

JW Marriott is part of Marriott International's luxury
portfolio and consists of more than 100 beautiful properties in gateway cities
and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers. JW creates opportunities for training, development, recognition
and most importantly, a place where you can pursue your passions in a luxury
environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™. In joining JW Marriott, you join
a portfolio of brands with Marriott International. Be where you can
do your best work,​ begin your purpose, belong to an amazing
global​ team, and become the best version of you.