Ambassador

Our jobs aren't just about giving guests
a smooth check-in and check-out.

Instead, we want to build an experience that is memorable and unique. Our
Operations Experts take the initiative to deliver a wide range of services
across all front-of-house activities that guide guests through their entire
stay. Their role takes ownership of the guest experience in the main areas
of the hotel with a “guest first” mindset. They are empowered to move about
their space across, front desk, food & beverage, housekeeping and do
what needs to be done. Whether processing operational needs, addressing guest
requests, completing reports, delivering quality meals, or sharing
the highlights of the local area, the Operations Expert makes transactions feel
like part of the experience.

Follow all company and safety
and security policies and procedures; report maintenance needs, accidents,
injuries, and unsafe work conditions to manager; complete safety training
and certifications.

Ensure uniform and personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets. Welcome
and acknowledge all guests according to company standards. Speak with others
using clear and professional language. Develop and maintain positive working
relationships with others; support team to reach common goals. Ensure adherence
to quality expectations and standards.

Stand, sit, or walk for an extended period of time. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Move, lift,
carry, push, pull, and place objects weighing less than or equal to 25 pounds
without assistance. Perform other reasonable job duties as requested
by Supervisors.