POSITION
SUMMARY
Assist in the management
of rooms inventory to maximize cluster rooms revenue, as well as maintain
accuracy of information and enhance automation efforts in reservation system.
Assist in the preparation of competitive analysis and other supporting documents
for presentation at market sales strategy meetings. Assist in managing room
authorizations, rates, and restrictions, including communicating rate
restrictions and strategy to properties. Perform all Revenue Management month
end reporting and auditing and provide forward looking information for
the purposes of forecasting, targeting need areas and balancing financial
expectations. Accurately generate, process and update all property and market
Revenue Management reports and serve as primary source for majority of reporting
and analytical needs of the Revenue Management team.
Assist with system maintenance including but not limited to, inputting rate
hurdles, monitoring forecasted demand, updating group forecasting and running
daily system checks. Assist with training of new associates as necessary
on revenue management tools. Assist in the implementation of hotel sales
strategies in the reservation and inventory systems.
Follow all
company policies and procedures; ensure uniform and personal appearances
are clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; listen
and respond appropriately to the concerns of other employees. Comply
with quality assurance expectations and standards. Read and visually verify
information in a variety of formats; move, lift, carry, push, pull, and place
objects weighing less than or equal to 15 pounds without assistance; stand, sit,
or walk for an extended period of time. Perform other reasonable job duties
as requested.
PREFERRED QUALIFICATIONS
Education: High
School diploma or G.E.D. equivalent.
Related Work Experience: At least 1
year related work experience.
Supervisory Experience: No supervisory
experience.
License or Certification: None
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