Assistant Banquet Event Operations Manager

JOB SUMMARY

Communicates service needs to chefs and stewards throughout functions. Totals
charges for group functions, and prepares and presents checks to group contacts
for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready
for service. Verifies proper centerpieces are displayed on every table. Inspects
the cleanliness and presentation of all china, glass, and silver prior to use.

Checks in with guests to verify satisfaction. Sets tables according to type
of event and service standards. Communicates additional meal requirements,
allergies, dietary needs, and special requests to the kitchen. Maintains
cleanliness of work areas throughout the day. Supports compliance with brand
standards and legal obligations. Supports and leads shift teams to provide
consistent, high quality service.

Coordinates and leads daily stand-up meetings, pre-shift meetings and pre
and post-meal briefings. Communicates performance expectations and trains staff
in processes. Assists more senior managers in completion of financial
and administrative duties. Strives to continually improve guest/event
and employee satisfaction and maximize financial performance.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED or 2-year degree from
an accredited university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in food
and beverage, culinary, guest services, front desk, housekeeping, or related
professional area.

OR

• If no standard educational
background, at least 3 years of experience in two of the following areas
of hospitality to include food and beverage, culinary, guest services, front
desk, housekeeping, or related professional area.

Preferred

• Experience running a shift, scheduling,
Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation,
Hospitality Skills.

CORE WORK ACTIVITIES

Management of Event Operations associated with Banquets,
Event Services

• Verifies meeting and event rooms/space are set
according to event documentation (Banquet Event Orders, resumes, etc.)
and customer requirements.

• Leads shifts and actively participates
in the servicing of events.

• Adheres to and reinforces all standards,
policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).

•
Assists in maintaining the inventory of function room amenities (e.g., pads,
pens, candy, water service) and other controllable supplies.

• Attends
and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff,
Forecast, Department and Intradepartmental).

• Attends
pre-event/pre-convention meetings as needed to understand group needs.

•
Communicates critical information to the Banquet, Event Services and Event
Technology teams.

• Conducts room function inspections prior to each
event to ensure the room is set according to specifications.

• Delegates
tasks to ensure room sets are "on time" and meet Event Management Standards.

• Verifies employee awareness of the event phase portion of the Event
Satisfaction Survey and Guest Satisfaction Scores.

• Maintains attendance
log for Banquet, Event Service and Event Technology employees.

• Manages
departmental inventories and assets including par levels and maintenance
of equipment.

• Orders supplies for the department (e.g., china, glass,
silver, buffet equipment, and other service equipment needs).

• Schedules
Banquet and Event Service staff to forecast and service standards, while
maximizing profits.

• Utilizes banquet beverage tools to guide banquet
beverage supervisor in controlling liquor costs, managing the banquet beverage
perpetual inventory and requisitioning liquor.

• Practices and executes
brand specific meeting services program per Brand Standard (Redcoat Program,
PlumPerfect Program, etc.)

• Assists with the Event Technology/Audio
Visual team when necessary in order to ensure customer satisfaction.

•
Works with Event Planning team to verify flawless delivery of events.

Leading Teams in Day-to-Day Activities Holding Teams to High
Work Standards while Modeling those Standards

• Verifies
knowledge and understanding of OSHA regulations are up to date.

• Creates
and nurtures a hotel environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing service.

•
Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

•
Participates in the development and implementation of corrective action
plans.

Providing Exceptional Customer
Service

• Encourages employees to provide excellent customer
service within guidelines.

• Handles guest problems and complaints,
seeking assistance from manager as necessary.

• Interacts with guests
to obtain feedback on product quality and service levels; effectively responding
to and handles guest problems and complaints seeking assistance from manager
as necessary.

• Meets and greets guests.

• Understands the impact
Banquet, Event Service and Event Technology operations has on the overall
success of an event and manages activities to maximize customer
satisfaction.

Assisting in Human Resource
Activities

• Identifies the developmental needs of others
and coaches, mentors, or otherwise helps others to improve their knowledge
or skills.

• Participates in the employee performance appraisal process,
assisting with the completion of annual performance reviews.

• Supports
training when appropriate.

• Assists as needed in the interviewing
and hiring of employee team members with the appropriate skills.

•
Schedules employees to ensure shift coverage and meet business demands
and productivity goals.