Assistant Banquet Manager

JOB SUMMARY

Entry level management position that assists in leading the banquet staff
while personally assisting in executing events based on requirements
and standards. Assists in developing and directing team to provide consistent,
high quality service.

CANDIDATE PROFILE

Education and Experience

• High school
diploma or GED; 2 years experience in the event management, food and beverage,
or related professional area.

CORE WORK
ACTIVITIES

Supporting Management of Department
Operations and Inventories

• Assists in managing departmental
inventories and assets including par levels and maintenance of equipment.

• Maintains attendance log for banquet employees.

• Maintains
and enforces established sanitation levels.

• Adheres to and reinforces
all standards, policies, and procedures (SOPs, LSOPs, etc.).

• Ensures
employee awareness of the event phase portion of the Meeting Planner Survey
and Guest Satisfaction Scores.

• Orders supplies for the department
(e.g., china, glass, silver, buffet presentations, props, and other service
equipment needs).

• Uses banquet beverage “Use” records to guide banquet
beverage supervisor in controlling liquor costs, managing the banquet beverage
perpetual inventory and requisitioning liquor.

• Understands the impact
Banquet operations has on the overall success of an event and manages activities
to maximize customer satisfaction.

• Assists in scheduling banquet
service staff to forecast and service standards, while maximizing profits.

Participating in and Assisting in Leading Banquet
Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

•
Applies and continually broadens knowledge of food and wine pairings and cutting
edge cuisine, and overall event presentation.

Providing
and Ensuring Exceptional Customer Service

• Sets a positive
example for guest relations.

• Interacts with guests to obtain feedback
on product quality and service levels.

• Responds to and handles guest
problems and complaints.

• Empowers employees to provide excellent
customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Supports
a departmental orientation program for employees to receive the appropriate new
hire training to successfully perform their job.

• Ensures employees
understand expectations and parameters.

• Observes service behaviors
of employees and provides feedback to individuals.

• Reviews comment
cards and guest satisfaction results with employees.

• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.