Assistant Banquet Manager

JOB SUMMARY

Entry level management position that leads the banquet staff while personally
assisting in executing events based on requirements and standards. Develops
and directs team to provide consistent, high quality service. Communicates
performance expectations and trains staff in processes. Responsible for managing
financial and administrative duties.

CANDIDATE
PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management,
food and beverage, or related professional area.

CORE
WORK ACTIVITIES

Supporting Management
of Department Operations and Inventories

• Manages departmental
inventories and assets including par levels and maintenance of equipment.

• Conducts monthly department meetings with the Banquet captains
and employees.

• Maintains attendance log for banquet employees.

•
Maintains and enforces established sanitation levels.

• Adheres to
and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).

• Ensures employee awareness of the event phase portion of the Meeting
Planner Survey and Guest Satisfaction Scores.

• Orders supplies for
the department (e.g., china, glass, silver, buffet presentations, props,
and other service equipment needs).

• Uses banquet beverage “Use” records
to guide banquet beverage supervisor in controlling liquor costs, managing
the banquet beverage perpetual inventory and requisitioning liquor.

•
Understands the impact Banquet operations has on the overall success of an event
and manages activities to maximize customer satisfaction.

• Schedules
banquet service staff to forecast and service standards, while maximizing
profits.

Participating in and Leading Banquet
Teams

• Attends and participates in all pertinent meetings.

• Leads shifts and actively participates in the servicing of events.

•
Applies and continually broadens knowledge of food and wine pairings and cutting
edge cuisine, and overall event presentation.

Providing
and Ensuring Exceptional Customer Service

• Sets a positive
example for guest relations.

• Interacts with guests to obtain feedback
on product quality and service levels.

• Responds to and handles guest
problems and complaints.

• Empowers employees to provide excellent
customer service.

• Strives to improve service performance.

•
Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews quarterly Meeting Planner Survey
and participates in the development and implementation of corrective action
to address service challenges; focuses on continuous improvement of guest
satisfaction.

Conducting Human Resources
Activities

• Interviews and hires Banquet captains and employees
with appropriate skills.

• Supports a departmental orientation program
for employees to receive the appropriate new hire training to successfully
perform their job.

• Ensures employees understand expectations
and parameters.

• Observes service behaviors of employees and provides
feedback to individuals.

• Reviews comment cards and guest satisfaction
results with employees.

• Participates in the development
and implementation of corrective action plans.

• Communicates
and executes departmental and property emergency procedures and ensures staff
are trained in safety procedures.