Assistant Concierge, Hotel Cala di Volpe, Costa Smeralda
Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Portugal, Porto
POSITION SUMMARY
Supply guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of interest
and activities. Contact appropriate individual or department (e.g., Bellperson,
Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary
to resolve guest call, request, or problem. Follow up with guests to ensure
their requests or problems have been met to their satisfaction. Receive, record,
and relay messages accurately, completely, and legibly. Respond to special
requests from guests with unique needs.
Communicate VIP arrivals to designated personnel for escort and delivery
of amenities.
Follow all company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; ensure uniform
and personal appearance are clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests’ service
needs; thank guests with genuine appreciation. Speak with others using clear
and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team
to reach common goals. Comply with quality assurance expectations and standards.
Identify and recommend new ideas, technologies, or processes to increase
organizational efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work
Experience: No related work experience.
Supervisory Experience:
No supervisory experience.
License or Certification: None
#LI-LC2
At Marriott International, we
are dedicated to being an equal opportunity employer, welcoming all
and providing access to opportunity. We actively foster an environment where
the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
The Luxury Collection Hotels &
Resorts, with over 120 properties in more than 35 countries, offers the promise
of authentic experiences that evoke lasting, treasured memories. Our more than
100 years of experience, beginning in 1906 under the Italian CIGA brand –
a collection of Europe's most celebrated and iconic properties – serves as
a solid foundation as we continuously evolve to exceed the desires of the luxury
traveler.
