Assistant Director Food & Beverage

JOB SUMMARY

Assists in leading the property’s food and beverage/culinary operation,
including Restaurants/Bars, Room Service, and Banquets/Catering, where
applicable. Position oversees the development and implementation of departmental
strategies and ensures implementation of the brand service strategy and brand
initiatives. The position ensures the food and beverage/culinary operation meets
the brand’s target customer needs, ensures employee satisfaction, focuses
on growing revenues and maximizes the financial performance of the department.
Delivers products and services to meet or exceed the needs and expectations
of the brand’s target customer and property employees and provides a return
on investment.

CANDIDATE PROFILE

Local
- Indonesian Citizenship

Education
and Experience

• High school diploma or GED; 6 years experience
in the food and beverage, culinary, event management, or related professional
area.

OR

• 2-year degree from an accredited university in Food
Service Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 4 years experience in the food and beverage,
culinary, event management, or related professional area.

CORE WORK ACTIVITIES

Developing
and Executing Food and Beverage Strategy and Goals

• Works
with direct reports to develop and implement promotions, food and wine pairings,
menu items and presentations.

• Develops a food and beverage operating
strategy that is aligned with the brand’s business strategy and leads its
execution.

• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures
that regular, on-going communication occurs in all areas of food and beverage
(e.g., pre-meal briefings, staff meetings, culinary team).

• Works
with direct reports to review business in house and potential business
in surrounding area and troubleshoot potential challenges/conflicts.

•
Ensures that regular, on-going communication occurs in all areas of food
and beverage (e.g., pre-meal briefings and staff meetings).

• Reviews
staffing levels to ensure that guest service and operational needs are met.

• Sets expectations and holds food and beverage leadership team accountable
for demonstrating desired service behaviors.

• Provides feedback
to employees based on observation of service behaviors.

• Utilizes
employee feedback and an “open door” policy to identify and address employee
problems or concerns in a timely manner.

• Communicates critical
information gained from pre- and post-convention meetings to areas
of responsibility.

• Estimate food, liquor, wine, and other beverage
consumption in order to anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews
financial reports and statements to determine how Food and Beverage
is performing against budget.

• Ensures cash control and liquor control
policies are in place in food & beverage areas and followed by all related
employees.

• Encourages calculated risk-taking to generate incremental
revenue and deliver Savvy Service.

Ensuring Exceptional
Customer Service

• Creates an atmosphere in all food
and beverage areas that meets or exceeds guest expectations.

• Reviews
comment cards, guest satisfaction results and other data to identify areas
of improvement.

• Strives to improve service performance.

Managing and Conducting Human Resource Activities

•
Ensures property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Conducts annual performance appraisals with direct reports according
to Standard Operating Procedures.

• Communicates and executes
departmental and property emergency procedures.

• Hires food &
beverage leadership team members who demonstrate strong functional expertise,
creativity and entrepreneurial leadership to meet the business needs of
the operation.

• Ensures new hires participate in the department’s
orientation program and receive the appropriate new hire training
to successfully perform their job.

• Sets goals and expectations
for direct reports using the performance review process and holds staff
accountable for successful performance.

• Establishes guidelines so
employees understand expectations and parameters.

• Ensures employees
receive on-going training to understand guest expectations.

From legendary palaces and remote retreats to timeless
modern classics, each luxury hotel and resort is a unique and cherished
expression of its locale – a portal to the destination’s cultural charms
and treasures. If you are someone with an appreciation for evocative
storytelling, a keen interest and passion for this destination's heritage, and
a desire to deliver genuine, personalized, and anticipatory hospitality, then
we invite you on our journey. In joining The Luxury Collection, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.