Assistant Director of Banqueting Operations - JW Marriott Grosvenor House London
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Canada, London
JOB SUMMARY
Directs
and motivates team while personally providing high quality service based
on requirements and standards. Monitors and controls financial
and administrative responsibilities including asset protection. Provides clear
and concise communications to everyone having ownership in the success of
the event. Identifies training opportunities and plans a strategy to accomplish
goals.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 3 years experience
in the event management, food and beverage, or related professional area.
OR
• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 1 year experience in the event management, food and beverage, sales
and marketing, or related professional area.
CORE WORK
ACTIVITIES
Managing Banquet Operations
•
Projects supply needs for the department, (e.g., china, glass, silver, buffet
presentations, props).
• Maintains and applies knowledge of all laws,
as they relate to an event.
• Understands the impact of Banquet
operations on the overall success of an event and manages activities to maximize
customer satisfaction.
• Adheres to and reinforces all standards,
policies, and procedures.
• Ensures established sanitation levels
are maintained.
• Manages departmental inventories and maintains
equipment.
• Uses banquet beverage records to control liquor costs
and manage the banquet beverage perpetual inventory.
• Schedules banquet
service staff to forecast and service standards, while maximizing profits.
• Develops lasting relationships with groups to retain business and increase
growth.
Leading Banquet Teams
• Sets goals
and delegates tasks to improve departmental performance.
• Conducts
monthly department meetings with the Banquet team.
• Applies
and continually broadens knowledge of food and wine pairings and cutting edge
cuisine with emphasis on current event trends.
• Acts as a liaison to
the kitchen staff.
• Leads shifts and actively participates in
the servicing of events as needed.
Ensuring and Providing
Exceptional Customer Service
• Sets a positive example for guest
relations.
• Interacts with guests to obtain feedback on product quality
and service levels.
• Responds to and handles guest problems
and complaints.
• Empowers employees to provide excellent customer
service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest
satisfaction during all departmental meetings and focuses on continuous
improvement.
• Reviews comment cards and guest satisfaction results
with employees.
Conducting Human Resources
Activities
• Communicates and executes departmental and property
emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback
to individuals.
• Monitors progress and leads discussion with staff each
period.
• Participates in the development and implementation
of corrective action plans.
• Reviews quarterly Meeting Planner Survey
results and participates in the development and implementation of corrective
action to address service challenges; focuses on continuous improvement of guest
satisfaction.
• Attends and participates in all pertinent meetings.
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
