Assistant Director of Catering & Conference Service

JOB SUMMARY

The position assists in the execution of all property events with a seamless
turnover from sales to operations and back to sales. Ensures the team meets
the brand’s target customer needs, ensures employee satisfaction, focuses
on growing event revenues and maximizes the financial performance of
the department. Assists in the development and implementation of property-wide
strategies that deliver products and services to meet or exceed the needs
and expectations of the brand’s target customer and property employees
and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

•
High school diploma or GED; 3 years experience in the event management, food
and beverage, sales and marketing, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 1 year
experience in the event management, food and beverage, sales and marketing,
or related professional area.

CORE WORK
ACTIVITIES

Assisting in Managing Event
Management Operations and Budgets

• Researches and analyzes new
products, pricing and services of competition.

• Reviews scheduled events
and troubleshoots potential challenges/conflicts.

• Ensures the property
is apprised of all groups that will impact property operations.

• Works
with culinary team to ensure compliance with food handling and sanitation
standards.

• Assists with the oversight of Event Operations including
Banquets, Event Services and Event Technology.

• Assists with
the oversight of event planning team (BEO/Resume writers).

• Ensures
meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained
and inventory levels are kept in accordance to corporate guidelines.

•
Assists in the execution of brand service initiatives in event management
areas.

Managing Profitability

•
Introduces ideas to leadership team to enable property to remain
competitive.

• Encourages calculated risk-taking to generate incremental
revenue and deliver excellent guest service.

• Develops working
relationships with outside vendors and establishes prices and service agreements
to enhance the event experience and to increase additional revenue opportunities
for the property.

Ensuring Exceptional Customer
Service

• Creates an atmosphere in all event management
operations areas that meets or exceeds guest expectations.

• Consult
with customers in order to determine objectives and requirements for events such
as meetings, conferences, and conventions.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.