Assistant Director of Sales （Japanese mandatory）

JOB SUMMARY

Assists
in leading the property’s segmented sales effort (e.g., group, transient,
association, corporate, etc.) and assists in the implementation of the segment
sales strategy and achieving segment revenue goals, property revenue goals
and guest and employee satisfaction. Conducts all day-to-day activities related
to the sales function with a focus on building long-term, value-based customer
relationships that enable achievement of property sales objectives. Achieves
personal booking goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited
university in Business Administration, Marketing, Hotel and Restaurant
Management, or related major; 3 years experience in the sales and marketing
or related professional area.

OR

• 4-year bachelor's degree
in Business Administration, Marketing, Hotel and Restaurant Management,
or related major; 1 year experience in the sales and marketing or related
professional area.

CORE WORK ACTIVITIES

Developing & Executing Sales Strategies

• Works with sales
leader to ensure understanding of sales strategy and effective implementation
of this strategy for the segment.

• Assists in the development,
implementation and sustaining of aggressive solicitation program focused
on increasing business.

• Works with management team to create
and implement a sales plan addressing revenue, customers and the market for
the segment led by the DOS.

• Assists with the development
and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive
leadership to ensure maximum revenue potential (e.g., sets example with personal
booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Approves space release
for catering to maximize revenue (DOS, Group) in the absence of a Business
Evaluation Manager.

• Participates in sales calls with members of sales
team to acquire new business and/or close on business.

• Executes
and supports the operational aspects of business booked (e.g., generating
proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

•
Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists
Revenue Management with completing accurate six period projections.

•
Reviews sales and catering guest satisfaction results to identify areas
of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service
and creates a positive example for guest relations.

• Interacts
with guests to obtain feedback on product quality and service levels.

•
Meets with guests during pre- and post-convention meetings to obtain feedback
on quality of product (e.g., rooms, meeting facilities and equipment, food
and beverage), service levels, execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer
service.

• Observes service behaviors of employees and provides feedback
to individuals and/or managers.

• Incorporates guest satisfaction as
a component of department meetings with a focus on continuous improvement.

• Ensures that a customer recognition program is in effect throughout
Sales.

• Executes and supports the company’s Customer Service Standards
and property’s Brand Standards.

• Participates in and practices daily
service basics of the brand.

• Executes exemplary customer service
to drive customer satisfaction and loyalty by assisting the customer
and ensuring their satisfaction before and during their program/event.

•
Serves the customer by understanding their needs and recommending
the appropriate features and services that best meet their needs and exceed
their expectations, while building a relationship and loyalty to
the company.

• Gains understanding of the property’s primary target
customer and service expectations; serves the customer by understanding their
business, business issues and concerns, to offer better business solution both
prior to, and during the program/event.

Building Successful
Relationships

• Develops and manages relationships with key
stakeholders, both internal and external.

• Works collaboratively
with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO)
to ensure the property needs are being achieved and the sales efforts
are complementary, not duplicative.

• Works with Human Resources,
Engineering and Loss Prevention to ensure compliance with local, state
and federal regulations and/or union requirements.

• Attends customer
events, trade shows and sales missions to maintain, build or develop key
relationships with GSO Managers and customers.

JW Marriott is part of Marriott International's luxury
portfolio and consists of more than 100 beautiful properties in gateway cities
and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers. JW creates opportunities for training, development, recognition
and most importantly, a place where you can pursue your passions in a luxury
environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™. In joining JW Marriott, you join
a portfolio of brands with Marriott International. Be where you can
do your best work,​ begin your purpose, belong to an amazing
global​ team, and become the best version of you.