Assistant Director of Security and Safety

JOB SUMMARY

Assists the Director of Loss Prevention in managing the daily functions
of the department to ensure protection of property assets, employees, guests
and property. Maintains logs, certifications and documents required by law
and Standard Operating Procedures. Trains staff in established emergency
procedures and implements accident and fire prevention procedures. Position
focuses on ensuring guest and employee satisfaction while achieving
the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma
or GED; 4 years experience in the security/loss prevention or related
professional area.

OR

• 2-year degree from an accredited
university in Criminal Justice or related major; 2 years experience in
the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing
Security/Loss Prevention Operations

• Assists in the development
and implementation of emergency procedures.

• Collaborates with
the Director of Loss Prevention on ways to continually improve departmental
performance.

• Comply with policies on proper investigative procedures
for loss of property assets.

• Maintain proper documentation of property
patrols.

• Handles complaints, settling disputes, and resolving
grievances and conflicts, or otherwise negotiating with others.

•
Implements action plans to monitor and control risk.

• Reports any
procedure violations to the Director of Loss Prevention and appropriate
management.

• Strives to improve service performance.

• Supervises
security staff to effectively monitor and protect property assets.

•
Performs duties of the Director of Loss Prevention in his/her absence.

Leading Security/Loss Prevention Teams

• Assists
Director of Loss Prevention in establishing guidelines and training so employees
understand expectations and parameters.

• Celebrates successes
and publicly recognizes the contributions of team members.

• Communicates
critical information to Loss Prevention officers based on knowledge gained
at pre- and post-convention meetings.

• Communicates the importance
of safety procedures, detailing procedure codes, ensuring employee understanding
of safety codes, monitoring processes and procedures related to safety.

•
Encourages and builds mutual trust, respect, and cooperation among team
members.

• Helps employees and guests obtain necessary medical attention
on a timely basis.

• Identifies the developmental needs of others
and coaching, mentoring, or otherwise helping others to improve their knowledge
or skills.

• Provides guidance and direction to subordinates, including
setting performance standards and monitoring performance.

• Provides
personal assistance, medical attention, emotional support, or other personal
care to others such as coworkers, customers, or patients.

• Serves as
a role model to demonstrate appropriate behaviors.

• Utilizes an "open
door" policy.

• Utilizes interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Emphasizes
guest satisfaction during all departmental meetings and focuses on continuous
improvement.

• Meet quality standards and customer expectations on
a daily basis.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Provides services that are above and beyond for customer
satisfaction and retention.

• Sets a positive example for guest
relations.

Conducting Human Resources
Activities

• Assists in maintaining required OSHA programs
and statistical data.

• Assists in the management of claims by ensuring
proper procedures are followed and documented.

• Brings issues to
the attention of the department manager and Human Resources as necessary.

• Report all employee accidents and guest liability incidents to Claims
Reporting Service in a timely manner.

• Administer property policies
fairly and consistently.

• Certify security staff in first aid
and CPR.

• Identifies the educational needs of others, developing formal
educational or training programs or classes, and teaching or instructing
others.

• Trains security staff to effectively monitor and protect
property assets.

• Trains staff on proper patrol procedures.

Additional Responsibilities

• Analyzes information
and evaluating results to choose the best solution and solve problems.

•
Informs and/or updates the executives, the peers and the subordinates
on relevant information in a timely manner.

• Provides information
to supervisors, co-workers, and subordinates by telephone, in written form,
e-mail, or in person.