Assistant Events Manager

JOB SUMMARY

To
ensure highest level of customer service and personal service to our guest.
You will be working closely with event planners and professional to identify
their needs and ensure customer’s satisfaction. You supply to all types
of services relating to the events a take on the responsibility of coordinating
all the logistics involved in making the event work to the guest’s satisfaction.

QUALIFICATIONS & EXPERIENCE

• Minimum of 2 Years of relevant working experience. Additional Experience
  in Hospitality ie. Sales is an asset.
• Preferably with a Bachelor’s
  degree/ Higher education qualification/ Equivalent in hotel management/ Business
  Administration

CORE WORK ACTIVITIES

• Ensure all Catering standards are adhered for all event activity


• Actively be involved in and monitor of all levels of service to ensure
  success of this benchmark
• Work closely with the Director of Catering
  to ensure all contractual terms agreed upon are carried and maximize function
  space for the highest profitability of the hotel.
• Ensure all service
  standards are in compliance.
• Be available to assist client while
  on site at appropriate times.
• Provide booking feedback to all
  departments to include advance information on conventions and catering functions
  ensuring client requirements are met and that refinements to service
  and procedures are made as necessary to meet the client’s needs.


• Ability to detail last minute bookings where required, as directed
  by Director of Catering.
• Work with Director of Catering to oversee
  Daily BEO Meetings, Weekly Resume Meeting, Pre-Con Meeting (Both Internal &
  External)
• Attend daily kitchen meeting to review BEO and ensure last
  minute changes are communicated to Banquets, AV, Kitchen, Stewarding & Front
  Desk.
• Ensure proper handover from Sales Department after contract
  signed.
• Collect Pre-Event deposit timely as per schedule/s listed
  in the contract
• Upsell and manage events and assigned bookings
  from site inspections, booking detail administration, pre-event meetings
  and post-event follow-up and re-booking.
• Solid compilation of all
  pertinent information leading to clear and concise agendas, Group Resumes
  and Banquet Event Orders.
• Ensuring post-event billing are in place
  and according to the billing as per Banquet Event Order.
• Initiate
  billing procedures, ensuring client credibility and that deposit and/or credit
  applications are received with adequate information and within an acceptable
  time frame.
• Check-out PM Account with 5 working days from last day
  of event.
• Assist with the compilation of competitive intelligence
  information.
• Active participation in Departmental meetings, team
  building efforts and other like activities.
• Actively participate
  in appropriate Catering & Events training.
• Maintain high quality
  of service standards required by the hotel and by the company.
• All
  other reasonable requests that are made by the leadership of the Department
  and Hotel.
  

From legendary palaces
and remote retreats to timeless modern classics, each luxury hotel and resort
is a unique and cherished expression of its locale – a portal to
the destination’s cultural charms and treasures. If you are someone with
an appreciation for evocative storytelling, a keen interest and passion for
this destination's heritage, and a desire to deliver genuine, personalized,
and anticipatory hospitality, then we invite you on our journey.

In joining The Luxury Collection, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.