Assistant Executive Housekeeper

JOB SUMMARY

Assists in the oversight of the daily shift operations of Housekeeping,
Recreation/Health Club and, if applicable, Laundry. Works with employees
to ensure property guestrooms, public space and employee areas are clean
and well maintained. Completes inspections and holds people accountable
for corrective action. Position assists in ensuring guest and employee
satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 1 year experience
in the housekeeping or related professional area.

OR

• 2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work experience
required.

CORE WORK ACTIVITIES

Assisting in Managing Housekeeping Operations

•
Ensures guest room status is communicated to the Front Desk in a timely
and efficient manner.

• Works effectively with the Engineering department
on guestroom maintenance needs.

• Supervises the property general
cleaning schedule.

• Obtains list of rooms to be cleaned immediately
and list of prospective check-outs or discharges to prepare work
assignments.

• Inventories stock to ensure adequate supplies.

•
Assists in the supervision of daily Housekeeping shift operations and ensures
compliance with all housekeeping policies, standards and procedures.

•
Assists in the ordering of guestroom supplies, cleaning supplies
and uniforms.

• Supports and supervises an effective inspection program
for all guestrooms and public space.

• Communicates areas that need
attention to staff and follows up to ensure understanding.

• Ensures all
employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in
the management of the department’s controllable expenses to achieve or exceed
budgeted goals.

• Understands the impact of department’s operations
on the overall property financial goals and objectives and manages to achieve
or exceed budgeted goals.

• Comprehends budgets, operating statements
and payroll progress reports as needed to assist in the financial management
of department.

Ensuring Exceptional Customer
Service

• Responds to and handles guest problems
and complaints.

• Strives to improve service performance.

•
Empowers employees to provide excellent customer service.

• Emphasizes
guest satisfaction during all departmental meetings and focuses on continuous
improvement.

Conducting Human Resources
Activities

• Participates as needed in the investigation
of employee accidents.

• Supervises staffing levels to ensure that guest
service, operational needs, and financial objectives are met.

• Ensures
employees understand expectations and parameters.

• Ensures property
policies are administered fairly and consistently, disciplinary procedures
and documentation are completed according to Standard and Local Operating
Procedures (SOPs and LSOPs) and support the Peer Review Process.

•
Observes service behaviors of employees and provides feedback
to individuals.

• Uses all available on the job training tools to train
new room attendants and provide follow-up training as necessary.

•
Participates in the employee performance appraisal process, providing feedback
as needed.

• Assists as needed in the interviewing and hiring of employee
team members with the appropriate skills.

• Supports a departmental
orientation program for employees to receive the appropriate new hire training
to successfully perform their job.

• Participates in employee progressive
discipline procedures.

JW Marriott is part of Marriott
International's luxury portfolio and consists of more than 100 beautiful
properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers.

JW creates opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury environment
with a focus on holistic well-being. Treating guests exceptionally starts
with the way we take care of our associates. That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.