Assistant Food & Beverage Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Mali, Gao
JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations.
Oversees guest and employee satisfaction, maintaining standards and meeting
or exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
•
High school diploma or GED; 3 years experience in the food and beverage,
culinary, or related professional area.
OR
• 2-year degree from
an accredited university in Food Service Management, Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 1 year
experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
• Creates
and nurtures a property environment that emphasizes motivation, empowerment,
teamwork, continuous improvement and a passion for providing service.
•
Provides excellent customer service to all employees.
• Responds quickly
and proactively to employee's concerns.
• Uses coaching skills throughout
the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related
concerns.
Ensuring Exceptional Customer
Service
• Provides excellent customer service.
• Responds
quickly and proactively to guest's concerns.
• Understands the brand's
service culture.
• Sets service expectations for all guests internally
and externally.
• Takes ownership of a guest complaint/problem until
it is resolved or it has been addressed by the appropriate manager
or employee.
• Follows up to ensure complaints have been addressed to
the guest's satisfaction.
• Develops a relationship with all guests
to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
• Complies
with all corporate accounting procedures.
• Assists GM as needed
with annual Quality audit.
At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated. Our greatest strength lies in the rich blend of culture, talent,
and experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At Westin, we are committed
to empowering guests to regain control and enhance their well-being when
they need it most while traveling, ensuring they can be the best version
of themselves.
To achieve the brand mission of becoming the preeminent wellness brand
in hospitality, we need passionate and engaged associates to bring the brand’s
unique programming to life. We want our associates to embrace their own
well-being practices both on and off property. You are the ideal Westin
candidate if you are passionate; you are active and take pride in how
you maintain your well-being; you are optimistic; you are adventurous. Be
where you can do your best work, begin your purpose, belong to
an amazing globalteam, and become the best version of you.
