Assistant Food and Beverage Manager

JOB SUMMARY

Position
responsible for assigned food and beverage/culinary operations. Oversees guest
and employee satisfaction, maintaining standards and meeting or exceeding
financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years
experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service
Management, Hotel and Restaurant Management, Hospitality, Business
Administration, or related major; 1 year experience in the food and beverage,
culinary, or related professional area.

CORE WORK
ACTIVITIES

Assisting in Food and Beverage
Operations

• Creates and nurtures a property environment
that emphasizes motivation, empowerment, teamwork, continuous improvement and
a passion for providing service.

• Provides excellent customer service
to all employees.

• Responds quickly and proactively to employee's
concerns.

• Uses coaching skills throughout the property.

•
Demonstrates self confidence, energy and enthusiasm.

• Motivates
and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent
customer service.

• Responds quickly and proactively to guest's
concerns.

• Understands the brand's service culture.

• Sets
service expectations for all guests internally and externally.

• Takes
ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Follows up
to ensure complaints have been addressed to the guest's satisfaction.

•
Develops a relationship with all guests to build repeated clientele internally
and externally.

Additional Responsibilities
as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.

JW Marriott
is part of Marriott International's luxury portfolio and consists of more than
100 beautiful properties in gateway cities and distinctive resort locations
around the world. JW believes our associates come first.

Because if you’re happy, our guests will be happy. JW Marriott associates
are confident, innovative, genuine, intuitive, and carry on the legacy of
the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer
a work experience unlike any other, where you’ll be part of a community
and enjoy true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most importantly,
a place where you can pursue your passions in a luxury environment with a focus
on holistic well-being. Treating guests exceptionally starts with the way
we take care of our associates.

That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands
with Marriott International. Be where you can do your best work,​
begin your purpose, belong to an amazing global​ team,
and become the best version of you.