Assistant Food and Beverage Operations Manager

JOB SUMMARY

Assists
with supervising food and beverage/culinary daily operations. Responsibilities
include ensuring guest and employee satisfaction while maintaining the operating
budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 3 years experience
in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business Administration,
or related major; 1 year experience in the food and beverage, culinary,
or related professional area.

CORE WORK
ACTIVITIES

Assisting in Managing Day-to-Day
Operations

• Assists in the ordering of F&B supplies,
cleaning supplies and uniforms.

• Supervises daily F&B shift
operation and ensures compliance with all F&B policies, standards
and procedures.

• Supports and supervises an effective monthly self
inspection program.

• Operates all department equipment as necessary
and reports malfunction.

• Supervises staffing levels to ensure
that guest service, operational needs, and financial objective are met.

•
Encourages and builds mutual trust, respect, and cooperation among team
members.

• Develops specific goals and plans to prioritize, organize,
and accomplish your work.

• Celebrates and fosters decisions that result
in successes as well as failures.

• Communicates areas that need
attention to staff and follows up to ensure understanding.

• Coordinates
cleaning program in all F&B areas (including General clean), identifying
trends and making recommendation for improvements.

• Follows property
specific second effort and recovery plan.

• Stays readily available/
approachable for all team members.

• Demonstrates knowledge of the brand
specific service culture.

Ensuring Exceptional Customer
Service

• Provides services that are above and beyond
for customer satisfaction and retention.

• Serves as a role model
to demonstrate appropriate behaviors.

• Manages day-to-day operations,
ensuring the quality, standards and meeting the expectations of the customers
on a daily basis.

• Takes proactive approaches when dealing with guest
concerns.

• Sets a positive example for guest relations.

• Stays
readily available/ approachable for all guests.

• Reviews comment cards
and guest satisfaction results with employees.

• Responds in a timely
manner to customer service department request.

Additional
Responsibilities

• Provides information to supervisors
and co-workers by telephone, in written form, e-mail, or in person.

•
Analyzes information and evaluates results to choose the best solution and solve
problems.

• Performs hourly job function if necessary.

• Extends
professionalism and courtesy to team members at all times.

• Comprehends
budgets, operating statements and payroll progress report.

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.