Assistant Food and Beverage Operations Manager

JOB SUMMARY

Assists
with supervising food and beverage/culinary daily operations. Responsibilities
include ensuring guest and employee satisfaction while maintaining the operating
budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 3 years experience
in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business Administration,
or related major; 1 year experience in the food and beverage, culinary,
or related professional area.

CORE WORK
ACTIVITIES

Assisting in Managing Day-to-Day
Operations

• Assists in the ordering of F&B supplies,
cleaning supplies and uniforms.

• Supervises daily F&B shift
operation and ensures compliance with all F&B policies, standards
and procedures.

• Supports and supervises an effective monthly self
inspection program.

• Operates all department equipment as necessary
and reports malfunction.

• Supervises staffing levels to ensure
that guest service, operational needs, and financial objective are met.

•
Encourages and builds mutual trust, respect, and cooperation among team
members.

• Develops specific goals and plans to prioritize, organize,
and accomplish your work.

• Celebrates and fosters decisions that result
in successes as well as failures.

• Communicates areas that need
attention to staff and follows up to ensure understanding.

• Coordinates
cleaning program in all F&B areas (including General clean), identifying
trends and making recommendation for improvements.

• Follows property
specific second effort and recovery plan.

• Stays readily available/
approachable for all team members.

• Demonstrates knowledge of the brand
specific service culture.

Ensuring Exceptional Customer
Service

• Provides services that are above and beyond
for customer satisfaction and retention.

• Serves as a role model
to demonstrate appropriate behaviors.

• Manages day-to-day operations,
ensuring the quality, standards and meeting the expectations of the customers
on a daily basis.

• Takes proactive approaches when dealing with guest
concerns.

• Sets a positive example for guest relations.

• Stays
readily available/ approachable for all guests.

• Reviews comment cards
and guest satisfaction results with employees.

• Responds in a timely
manner to customer service department request.

Additional
Responsibilities

• Provides information to supervisors
and co-workers by telephone, in written form, e-mail, or in person.

•
Analyzes information and evaluates results to choose the best solution and solve
problems.

• Performs hourly job function if necessary.

• Extends
professionalism and courtesy to team members at all times.

• Comprehends
budgets, operating statements and payroll progress report.