Assistant Food and Beverage Operations Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Canada, Halifax
JOB SUMMARY
Supervises Food
and Beverage (F&B)/culinary daily operations, and monitors compliance
with all F&B policies, standards, and procedures. Assists in the ordering
of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels
to verify that guest service, operational needs, and financial objectives
are met. Manages day-to-day operations, monitors quality, and standards
and meets the expectations of the customers on a daily basis. Maintains
the operating budget, and verifies that standards and legal obligations
are followed.
CANDIDATE PROFILE
Education
and Experience
• High school diploma or GED; 3 years experience
in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business Administration,
or related major; 1 year experience in the food and beverage, culinary,
or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Day-to-Day Operations
• Orders
Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
•
Supervises daily F&B/culinary shift operations and monitors compliance
with all F&B policies, standards and procedures.
• Supports
and supervises an effective monthly self inspection program.
• Operates
all department equipment as necessary and reports malfunctions.
•
Supervises staffing levels to verify that guest service, operational needs,
and financial objective are met.
• Encourages and builds mutual trust,
respect, and cooperation among team members.
• Develops specific goals
and plans to prioritize, organize, and accomplish work.
• Maintains
the operating budget, and verifies that standards and legal obligations
are followed.
• Celebrates and fosters decisions that result in successes
as well as failures.
• Communicates areas that need attention to staff
and follows up to verify understanding.
• Coordinates cleaning program
in all F&B areas (e.g.,General clean), identifying trends and making
recommendation for improvements.
• Follows property specific second
effort and recovery plan.
• Maintains availablility and is approachable
to all team members.
• Demonstrates knowledge of the brand specific
service culture.
Providing Exceptional Customer
Service
• Provides services that are above and beyond for customer
satisfaction and retention.
• Serves as a role model to demonstrate
appropriate behaviors.
• Manages day-to-day operations, monitors quality,
and standards and meets the expectations of the customers on a daily basis.
• Takes proactive approaches when dealing with guest concerns.
• Sets
a positive example for guest relations.
• Stays readily
available/approachable for all guests.
• Reviews comment cards and guest
satisfaction results with employees.
• Responds in a timely manner
to customer service department request.
Additional
Responsibilities
• Provides information to supervisors and co-workers
by telephone, in written form, e-mail, or in person.
• Analyzes
information and evaluates results to choose the best solution and solve
problems.
• Performs hourly job function if necessary.
• Extends
professionalism and courtesy to team members at all times.
• Maintains
budgets, operating statements and payroll progress report.
• Performs
other duties, as assigned, to meet business needs.
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable law.
Notification to Applicants: Halifax Marriott Harbourfront Hotel takes
seriously its obligations under provincial human rights and accessibility
legislation (such as the Accessibility for Ontarians with Disabilities Act,
2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act).
We are happy to provide accommodations to job applicants needing assistance. If
you require an accommodation in relation to this job posting, our online
application or an interview, please call 905-366-5227 or email
target="_blank">CanadaApplicationAccommodation@marriott.com and
a member of our Human Resources team will respond to your request.
Please note that this phone number and email are only for those individuals
who would like to request an accessibility accommodation as part of
the recruiting process.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
