Additional Information:
This hotel is owned and operated by an independent franchisee, Columbia
Hospitality. The franchisee is a separate company and a separate employer
from Marriott International, Inc. The franchisee solely controls all aspects
of the hotel’s employment policies and practices, including hiring, firing,
discipline, staffing, compensation, benefits, and all other terms and conditions
of employment. If you accept a position at this hotel, you will be employed by
a franchisee and not by Marriott International, Inc.
What Success Looks Like:
Your Impact
- Supervising
procedural aspects of the hotel’s front office (Including Front Desk, Valet,
PBX, and Reservations if applicable), maintaining a presence during peak traffic
periods. - Ensuring guest and employee needs and concerns are responded
to in a timely, professional and friendly manner with a focus on service
recovery when applicable. - Performing front desk agent duties
as necessary, such as registration, check out and processing room reservations
for guests. - Ensuring proper execution of VIP requirements, including
room requests, amenity placement, welcome letters, gifts, etc. - Ensuring
that all safety and security policies and procedures are followed.
- Assisting with the training, coaching and development of team members.
- Assisting with interviewing team members.
- Maintaining an up to date
working knowledge of all property amenities as well as any special events.
- Preparing daily reports and distributing as directed.
- Understanding
of all front office standards and assisting in solving deficiencies.
- Supplying guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of interest.
- Completing designated cashier and closing reports in the computer
system. - Following all company policies and procedures; reporting
accidents, injuries, and unsafe work conditions to manager; ensure uniform
and personal appearance are clean and professional. - Maintaining
confidentiality of proprietary information; protecting company assets.
- Welcoming and acknowledging all guests according to company standards.
- Developing and maintaining positive working relationships with others;
support team to reach common goals. - Performing other reasonable job
duties as requested by Supervisors.
Job Qualifications:
- 2+ years front-desk supervisory or lead experience in Marriott hotels
required. - Strong Lightspeed knowledge and experience.
- Strong
written and verbal communication skills required. - Previous customer
service or guest relations experience required. - The ability to read,
write, and speak English fluently is required to analyze, and interpret general
business periodicals, - professional journals, technical procedures,
or governmental regulations. - The ability to effectively present
information and respond to questions from group of managers, clients, customers,
and the general public. - The ability to calculate figures and amounts
such as discounts, interest, commissions, proportions, percentages, area,
circumference, and volume. - The ability to acquire a WA MAST
Certification. - The ability to solve practical problems when only
limited standardization exists. - The ability to interpret written
and oral instructions. - Must possess basic negotiation skills and strong
customer relations skills. - Strong computer skills: Full knowledge
of Microsoft Office with an emphasis on Outlook, Excel
and Word.
Wage Range: $30-33/hr DOE Get Paid Daily (Make any day
payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits -
Medical, Dental, Vision, Disability, 401K HSA/FSA Plans -with employer
contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space
for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging,
Dining, Spa, Golf, and Retail (Yes, Discounted Travel!) Employee Assistance
Program “Columbia Cares” Volunteer Opportunities Committee Participation
Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion) Task Force Work
Opportunities (Grow your career in idyllic locations across the globe)
The hourly pay range for this position is $30.00
to $33.00.
This company is an equal opportunity
employer.
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The Autograph
Collection is a growing collection of four and five-star independent hotels,
each offering unique and memorable experiences. Each hotel is thoughtfully
chosen for its quality, originality, bold character, and ability to offer
today’s traveler a range of unique experiences suited to their individual sense
of style and adventure. All Autograph Collection hotels look to attract
The Individualist, the brand's target consumer.
The Individualist is someone who uses travel as an opportunity to add to their
personal narrative – in essence they are hand selecting our hotels whether
for personal or corporate travel because it is much more than simply a place
to rest. In joining Autograph Collection, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
