Assistant Front Office Manager
Negotiable
Location
United States, Kansas City
Job Description
Additional Information:
This hotel is owned and operated by an independent franchisee,
Avion Hospitality. The franchisee is a separate
company and a separate employer from Marriott International, Inc. The franchisee
solely controls all aspects of the hotel’s employment policies and practices,
including hiring, firing, discipline, staffing, compensation, benefits, and all
other terms and conditions of employment. If you accept a position at
this hotel, you will be employed by a franchisee and not by Marriott
International, Inc.
Job Duties & Functions:
Approach all encounters with guests and employees in
an attentive, friendly, courteous and service- oriented manner.
style="font-style:normal; font-weight:400"> Maintain regular attendance
in compliance with Avion Hospitality standards, as required by scheduling
which will vary according to the needs of the hotel.
style="font-style:normal; font-weight:400"> Maintain high standards of personal
appearance and grooming, which include wearing the proper uniform and name tag
when working (per brand standards).
Comply at all times with Avion Hospitality standards
and regulations to encourage safe and efficient hotel operations.
style="font-style:normal; font-weight:400"> Comply with certification
requirements as applicable for position to include: Food Handlers, Alcohol
Awareness, CPR & First Aid.
Maintain a warm and friendly demeanor at all times.
style="font-style:normal; font-weight:400"> Establish and maintain attentive,
friendly, courteous and efficient hospitality at the Front Desk.
style="font-style:normal; font-weight:400"> Respond to all guest requests,
problems, complaints and/or accidents presented at the Front Desk or through
Reservations, in an attentive, courteous and efficient manner. Follow up
to ensure guest satisfaction.
Assist to Motivate, coach, counsel and discipline all Front
Desk personnel according to Avion Hospitality S.O.P.'s.
style="font-style:normal; font-weight:400"> Ensure compliance to brand
and company training, using the steps to effective training according to Avion
Hospitality standards.
Assist with preparation of all Front Desk interviews and follow hiring
procedures according to Avion Hospitality S.O.P.'s.
style="font-style:normal; font-weight:400"> Assist with 90 day and annual Front
Desk employee performance appraisals according to S.O.P.'s.
style="font-style:normal; font-weight:400"> Assist with development of employee
morale and ensure training of Front Desk personnel.
style="font-style:normal; font-weight:400"> Maximize room revenue and occupancy
by reviewing status daily. Analyze rate efficiency, monitor credit report
and maintain close observation of daily house count.
style="font-style:normal; font-weight:400"> Attend all required Rooms
Merchandizing meetings with all appropriate reports and documentation necessary
to establish select sell guidelines and implement appropriate
restrictions.
Assist
with supervision of the Night Audit function and monitor the House Charge
Worksheet and Flash Report for accuracy.
Review Front Desk staff's worked hours for payroll compilation
and submit to Accounting on a timely basis.
Assist with preparation of employee Schedule according
to business forecast, payroll budget guidelines and productivity
requirements.
Ensure
that no-show revenue is maximized through consistent and accurate
billing.
Maintain Avion
Hospitality S.O.P.'s regarding Purchase Orders, vouchering of invoices
and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed
on a timely basis according to Avion Hospitality S.O.P.'s.
style="font-style:normal; font-weight:400"> Maintain a professional working
relationship and promote open lines of communication with managers, employees
and other departments.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected
credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system,
including software maintenance, report generation and analysis, and simple
programming.
Monitor
proper operation of the P.B.X. console and ensure that employees maintain Avion
Hospitality S.O.P.'s in its use.
Monitor the process of taking reservations ensuring that Avion
Hospitality courtesy and upselling techniques are maintained.
style="font-style:normal; font-weight:400"> Greet and welcome all guests
approaching the Front Desk in accordance with Avion Hospitality
S.O.P.'s. Ensure
implementation of all Avion Hospitality policies and house rules.
style="font-style:normal; font-weight:400"> Understand hospitality
terms. Operate radios
efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the department.
style="font-style:normal; font-weight:400"> Coordinate all aspects of
the ongoing implementation of the Avion Hospitality philosophy
of service. Ensure correct
and accurate cash handling at the Front Desk.
style="font-style:normal; font-weight:400"> Attend monthly all-employee team
meetings and any other functions required by management.
style="font-style:normal; font-weight:400"> Obtain all necessary information
when taking room reservations. Other projects and duties assigned.
style="font-style:normal; font-weight:400"> Education & Experience:
style="font-style:normal; font-weight:400"> At least 4 years of progressive
experience in a hotel or a related field; or a 2-year college degree and 2
or more years of related experience; or a 4-year college degree and at least 1
year of related experience. Supervisory experience required.
style="font-style:normal; font-weight:400"> Must be proficient in Windows
operating systems. Must
be able to convey information and ideas clearly.
style="font-style:normal; font-weight:400"> Must be able to evaluate and select
among alternative courses of action quickly and accurately.
style="font-style:normal; font-weight:400"> Must work well in stressful,
high-pressure situations.
Must maintain composure and objectivity under pressure.
style="font-style:normal; font-weight:400"> Must be effective in handling
problems in the workplace, including anticipating, preventing, identifying
and solving problems as necessary. Must have the ability to assimilate complex information, data,
etc., from disparate sources and consider, adjust or modify to meet
the constraints of the particular need.
Must be effective at listening to, understanding,
and clarifying the concerns and issues raised by coworkers and guests.
style="font-style:normal; font-weight:400"> Must be able to work with
and understand financial information and data, and basic arithmetic
functions.Salaried, Insurance Benefits, Retirement Benefits, PTO
Benefits, Travel Discounts, Etc.
$50,000 -
$60,000
This company is an equal opportunity
employer.
frnch1
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