JOB SUMMARY
As the Assistant Front Office Manager, you will support the Front Office
Manager in managing the Front Office Departments, as well as overseeing
the day-to-day operations of the Front Desk, ensuring exceptional guest service,
efficient processes, and a seamless guest journey from arrival to departure.
You will deputise for the Head of Department, and lead the front office team
during shifts, maintain service excellence, and uphold brand standards with
a hands-on, guest-focused approach. This role is ideal for a motivated
hospitality professional with proven Front Office leadership skills, excellent
communication abilities, and a passion for delivering outstanding guest
experiences while supporting team development and operational success.
Key Responsibilities
- Supervise front desk
operations and ensure smooth and efficient service across all shifts.
- Deliver exceptional guest service, ensuring all interactions meet brand
standards and exceed guest expectations. - Ensure full compliance
with health, safety, data protection, and hotel policies. - Monitor room
availability, occupancy levels, and support revenue optimisation
strategies. - Support the Front Office Manager in achieving financial
objectives, including upselling targets and departmental performance.
- Drive guest satisfaction through personalised service, proactive problem
resolution, and strong product knowledge. - Oversee check-in
and check-out procedures, ensuring accuracy and efficiency at all times.
- Ensure the front desk area is well-presented, organised, and fully prepared
for service. - Coach and support junior associates, encouraging skill
development and fostering a positive and inclusive team culture aligned
with company values. - Maintain accurate cash handling, billing
processes, and shift reporting in line with financial procedures. - Lead
by example, demonstrating professionalism, strong guest engagement, and brand
representation at all times.
What is in it
for you
In addition to a competitive salary and investment
in your professional development, you will have access to a wide range
of benefits, including:
- 31 days holiday (including Bank Holidays),
increasing with length of service - Pension scheme participation
- Life Assurance coverage
- Annual performance review and salary
progression - Complimentary gym access
- Free meals while
on duty - Dry-cleaning services
- Complimentary enrolment
in BenefitHub with access to retail discounts and offers - Marriott
Discount Card for hotel stays, upgrades, and dining across 130 countries
- Employee Assistance Programme
- Comprehensive training
and development programmes - Recognition awards and celebrations,
and more
Qualifications
- Previous
experience in a premium hotel environment - Strong leadership
and customer service skills - Excellent communication and organisational
abilities
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including
disability, veteran status, or other basis protected by applicable
law.
Marriott Hotels strive to elevate
the art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of “Wonderful Hospitality. Always.”
by delivering thoughtful, heartfelt, forward-thinking service that upholds
and builds upon this living legacy. With the name that’s synonymous
with hospitality the world over, we are proud to welcome you to explore a career
with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
JW Marriott is part
of Marriott International's luxury portfolio and consists of more than 100
beautiful properties in gateway cities and distinctive resort locations around
the world.
JW believes our associates come first. Because if you’re happy, our guests
will be happy. JW Marriott associates are confident, innovative, genuine,
intuitive, and carry on the legacy of the brand’s namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any other, where
you’ll be part of a community and enjoy true camaraderie with a diverse group
of co-workers. JW creates opportunities for training, development, recognition
and most importantly, a place where you can pursue your passions in a luxury
environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™. In joining JW Marriott, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.
