Assistant General Manager

JOB SUMMARY

Responsible for supporting all aspects of the operation including guest
and employee satisfaction, human resources, financial performance, sales
and revenue generation and delivering a return on investment. Assists
the General Manager in leading the team in the development and implementation
of property-wide strategies. Verifies the implementation of the brand service
strategy and brand initiatives with the objective of meeting or exceeding guest
expectations. Builds relationships with key customers and is involved in
the sales process.

CANDIDATE PROFILE

Education and Experience

• High school
diploma or GED; 4 years experience in the guest services, front desk,
housekeeping, or related professional area.

OR

• 2-year degree
from an accredited university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in the guest
services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Assisting
the Operational and Financial Management of the Property

•
Verifies that all brand standards are being maintained in each area of
the property.

• Verifies that all team members meet or exceed all brand
requirements.

• Manages the operation of the all property
departments.

• Promotes both Guarantee of Fair Treatment and Open Door
policies.

• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state
and federal agencies.

• Provides a safe working environment in compliance
with OSHA/MSDS.

• Manages all finance and accounting functions,
including, but not limited to, accounts payable, accounts receivable, petty
cash, payroll and ordering procedures, end of period, banking procedures
and PAF's.

• Review financial statements, sales and activity reports,
and other performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.

•
Complies with all corporate accounting procedures.

• Performs required
annual Quality audit with GM and RD.

Supporting
the Management and Development of Departmental Teams

• Stays
readily available/approachable for all employees.

• Extends
professionalism and courtesy to employees at all times.

• Leads
by example demonstrating self-confidence, energy and enthusiasm.

•
Assists/teaches team managers scheduling (using Scheduling Tool) against guest
and hours/occupied room goals. Makes sure that staffing levels are appropriate
to exceed guest expectations.

• Sets clear performance expectations
with the General Manager.

• Assists team supervisors with constructive
coaching and counseling.

• Solicits feedback for continuous
improvement.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.

•
Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable
for all guests.

• Takes proactive approaches when dealing with guest
concerns.

• Assists employees in understanding guests ever-changing needs
and expectations, and how to exceed them.

Conducting
Human Resource Activities

• Verifies that orientations for new
team members are thorough and completed in a timely fashion.

• Takes
proactive approaches when dealing with employee concerns.

• Verifies
that property hiring practices comply with I-9, and EEO requirements and strives
for a culturally diverse work place.

Performs other duties
as assigned and needed.