Assistant General Manager
Negotiable
Job Description
Additional Information:
This hotel is owned and operated by an independent franchisee,
Johnson Hospitality. The franchisee is a separate
company and a separate employer from Marriott International, Inc. The franchisee
solely controls all aspects of the hotel’s employment policies and practices,
including hiring, firing, discipline, staffing, compensation, benefits, and all
other terms and conditions of employment. If you accept a position at
this hotel, you will be employed by a franchisee and not by Marriott
International, Inc.
Job Description:
style="font-style:normal; font-weight:400"> Assist the General Manager in all
departments in the effort to generate profit, meet or exceed budget
expectations, and maintain operational and guest service standards. Directly
supervise all departments including front office, housekeeping, sales,
and engineering to ensure all departments and brand standards are being met
and operational efficiencies are being realized.
style="font-style:normal; font-weight:400">
ESSENTIAL FUNCTIONS:
1.
Hire, train, counsel and motivate strong departmental teams
style="font-style:normal; font-weight:400">
2.
Develop departmental schedules to ensure staffing is adequate and within
forecast and budget guidelines
3.
Assist in performing department forecasts
4.
Process accounts receivable and monitor the department budgets
style="font-style:normal; font-weight:400">
5. Check all daily reports and respond accordingly
to findings
style="font-style:normal; font-weight:400"> 6. Assist GM with Accounting/EOM
procedures
style="font-style:normal; font-weight:400"> 7.
Champion brand initiatives by ensuring all service standards, marketing
programs, and guest experiences align with brand identity and consistently
reflect the company's values and mission
8.
Ensure guest special requests are fulfilled
9.
Manage brand and OTA messaging platforms
10.
Update systems availability from cancelations and arrival and departure
changes
style="font-style:normal; font-weight:400"> 11. Monitor posting of guest charges
to minimize lost revenue
12.
Ensure proper delivery of guest services as directed by the General
Manager
style="font-style:normal; font-weight:400"> 13. Monitor room availability
to ensure hotel is maximizing room revenue
14.
Ensure that an effective cash control system is in place and that all credit
card and check cashing policies are followed
15.
Oversee GSS scores for the entire hotel and prepare action plans
with departmental leaders for improvement
16.
Focus on employee morale and attitude to develop a culture where customer
service is the focus and ensure an employee attitude of attentiveness
and anticipation of guest needs
17.
Ensure all departments are in compliance with all required training
courses.
style="font-style:normal; font-weight:400"> 18. Oversee the preventative
maintenance program with the engineering team to ensure ongoing
compliance
style="font-style:normal; font-weight:400"> 19. Be present and actively oversee
breakfast service on a regular basis
20.
Conduct frequent housekeeping, food and beverage, maintenance and front office
inspections for cleanliness, sanitation, safety, and brand standard
compliance
style="font-style:normal; font-weight:400"> 21. Educate department heads
on emergency procedures and ensure all employees are properly trained in
these procedures
22.
Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,
Empathize, Apologize, React, Notify)
23.
Always have a friendly and welcoming demeanor when interacting with our
guests
style="font-style:normal; font-weight:400"> 24. Establish effective departmental
communication through active use of Quore, departmental meetings, and ongoing
coaching and counseling
25. Create employee
engagement activities and reward recognition for outstanding efforts
style="font-style:normal; font-weight:400"> 26. Develop and maintain hotel programs to assure that
the Quality Assurance Program criteria are met
style="font-style:normal; font-weight:400"> 27.
Take a leadership role in all human resource related functions including
coaching, counseling, and discipline, training, employee relations, safety,
workers compensation and recruiting
28.
Participate in the MOD program. Working regular weekends will
be required
style="font-style:normal; font-weight:400"> 29. Carry out any reasonable request
by management that I am capable of performing.
style="font-style:normal; font-weight:400"> Please note this job description is not designed to cover
or contain a comprehensive listing of activities, duties, or responsibilities
that are required of the employee for this job. Duties, responsibilities,
and activities may change at any time with or without notice.
style="font-style:normal; font-weight:400"> These duties may require you to frequently bend, lift, carry,
twist, push, pull, reach, kneel, and may require prolonged periods of standing
and/or walking.
Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained
to perform all of these functions within the required safety guidelines
and expectations.
style="font-style:normal; font-weight:400"> Benefits: 401(k) 401(k)
matching Dental insurance Employee discount Health insurance Paid time off
Vision insurance Work Location: In person
style="font-style:normal; font-weight:400"> The salary range for this position
is $72,000 to $80,000 annually.
This
company is an equal opportunity
employer.
frnch1
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