Assistant General Manager
Negotiable
Location
United States, Tucson
Job Description
Additional Information:
This hotel is owned and operated by an independent franchisee,
Johnson Hospitality. The franchisee is a separate
company and a separate employer from Marriott International, Inc. The franchisee
solely controls all aspects of the hotel’s employment policies and practices,
including hiring, firing, discipline, staffing, compensation, benefits, and all
other terms and conditions of employment. If you accept a position at
this hotel, you will be employed by a franchisee and not by Marriott
International, Inc.
TITLE: Assistant General Manager
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DEPARTMENT: A & G SUPERVISOR: General Manager
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SUMMARY:
Assist the General
Manager in all departments in the effort to generate profit, meet or exceed
budget expectations, and maintain operational and guest service standards.
Directly supervise all departments, including front office, housekeeping, sales,
and engineering to ensure all departments and brand standards are being met
and operational efficiencies are being realized
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ESSENTIAL FUNCTIONS:
1.
Hire, train, counsel and motivate strong departmental teams
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2.
Develop departmental schedules to ensure staffing is adequate and within
forecast and budget guidelines
3.
Assist in performing department forecasts
4.
Process accounts receivable and monitor the department budgets
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5. Check all daily reports and respond accordingly
to findings
style="font-style:normal; font-weight:400"> 6. Assist GM with Accounting/EOM
procedures
style="font-style:normal; font-weight:400"> 7.
Champion brand initiatives by ensuring all service standards, marketing
programs, and guest experiences align with brand identity and consistently
reflect the company's values and mission
8.
Ensure guest special requests are fulfilled
9.
Manage brand and OTA messaging platforms
10.
Update systems availability from cancellations and arrival and departure
changes
style="font-style:normal; font-weight:400"> 11. Monitor posting of guest charges
to minimize lost revenue
12.
Ensure proper delivery of guest services as directed by the General
Manager
style="font-style:normal; font-weight:400"> 13. Monitor room availability
to ensure hotel is maximizing room revenue
14.
Ensure that an effective cash control system is in place and that all credit
card and check cashing policies are followed
15.
Oversee GSS scores for the entire hotel and prepare action plans
with departmental leaders for improvement
16.
Focus on employee morale and attitude to develop a culture where customer
service is the focus and ensure an employee attitude of attentiveness
and anticipation of guest needs
17.
Ensure all departments are in compliance with all required training
courses.
style="font-style:normal; font-weight:400"> 18. Oversee the preventative
maintenance program with the engineering team to ensure ongoing
compliance
20.
Conduct frequent housekeeping, food and beverage, maintenance and front office
inspections for cleanliness, sanitation, safety, and brand standard
compliance
22.
Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,
Empathize, Apologize, React, Notify)
23.
Always have a friendly and welcoming demeanor when interacting with our
guests
25. Create employee
engagement activities and reward recognition for outstanding efforts
26. Develop and maintain hotel programs to assure that
the Quality Assurance Program criteria are met
27.
Take a leadership role in all human resource related functions, including
coaching, counseling, and discipline, training, employee relations, safety,
workers compensation and recruiting28. Participate in the MOD program. Working
regular weekends will be required
29.
Carry out any reasonable request by management that I am capable
of performing
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