Assistant General Manager Specialist - Marriott Select Brands

JOB SUMMARY

The
Assistant General Manager (AGM) Specialist has operational and limited financial
responsibility for a given Select Brand hotel for the length of the assignment.
The Assistant General Manager Specialist operates all hotel departments
according to the Brand Standards and the directive of the Regional Lead.

CANDIDATE PROFILE

Education
and Experience

Required
• Minimum 4 years
of relevant lodging operations experience.

Preferred
• Bachelor’s degree preferred.

CORE WORK ACTIVITIES

• Assume
the role and responsibilities of the Assistant General Manager and complete all
AGM duties at the assigned hotel.
• Have a working knowledge about assigned
hotels Operating, Financial and Sales and Marketing procedures and goals.
•
Complete all Assistant General Manager or Department Manager duties at the given
hotel.
• Ensure compliance with QA at the assigned hotel.
• Perform
QA self audits at any given hotel.
• Be a Brand Champion; support all Brand
and Regional initiatives with active participation.
• Be an Ambassador
for sharing best practices with all the hotels in the Region.
• Conduct
region/area wide training for new initiatives and current Brand Standards
for Operations Managers.
• Participate and support the Region’s Specialist
Team initiatives.
• Have working knowledge of the food service offerings
as per brand standard
• Have working knowledge off all CRST hotels’ current
promotion and program offerings.
• Provide a model behavior for guest
service at the given hotel. Extend professional courtesy to all guests.
•
Support or create SMART Guest Service goals and post expectations and results
visible to all associates.
• Respond to all guest service issues
and inquiries in a professional timely manner.
• Provide Service Training
by delivering the Brand specific Service Training modules.
• Support
or create Associate Satisfaction goals of the hotel by monitoring compliance
of the hotel’s action steps.
• Support or create Operations Managers
technical and leadership skill development plans.
• Ensure Brand Standard
Service training compliance.
• Support Marriott’s Guarantee of Fair
Treatment policy
• Conduct weekly Leadership Staff Meetings.
• Review
or create the given hotel’s financial reports: Budget, Profit and Loss
Statement, Labor Statistics, Distribution Summary, Food and Beverage Recap, Wage
progress and Forecast Reports. Support current or create financial action steps
to achieve the hotel’s goals.
• Complete or review the given hotel’s Period
End Critique document. Prepare for and Participate in the Period End Critique
process with the Regional Director, Owner/ Asset Manager.
• Review
or create the given hotel’s compliance with all the Marriott Corporate
Accounting procedures.
• Review the assigned hotel’s ADA Plan.
•
Review or create the assigned hotel’s Sales Forecast.
• Monitor
the hotel’s purchases and ensure financial checkbook accounting compliance.

• Represent the assigned hotel in Cluster Revenue and Sales and Marketing
meetings.
• Review the support the given hotel’s major accounts and current
Sales and Marketing action plan.
• Monitor daily sales strategy; make
recommendation to the Revenue Manager to adjust daily inventory restriction
to maximize revenue.
• Review and utilize fully the assigned hotel’s sales
engines.
• Produce clear, accurate and well-written documents
in representation of the hotel or the Region/Area.
• Comply with Marriott’s
Travel and Business Expense Reimbursement Corporate Policy (MIP 44)
•
Provide a written report of accomplishments and follow up plans and actions
to each assigned hotel.

Candidates must reside in
the East Region

All
positions offer a 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and childcare
discounts. Benefits are subject to terms and conditions, which may include rules
regarding eligibility, enrollment, waiting period, contribution, benefit limits,
election changes, benefit exclusions, and others. Click href="https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewp_2025edits_8.19.25.pdf"
rel="nofollow" target="_blank">here to learn more.

Full-time positions also offer coverage for medical, dental,
vision, health care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance, adoption
expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees
will accrue paid sick leave, 0.077 PTO balance for every hour worked and
be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment
that enables associates to Be connected.

Headquarters-based positions are considered hybrid, for candidates within
a commuting distance to Bethesda, MD; candidates outside of commuting distance
to Bethesda, MD will be considered for Remote positions.