Assistant Golf Grounds Superintendent

JOB SUMMARY

Entry level management position that supervises and coordinates
the day-to-day activities of employees engaged in preserving grounds and keeping
golf course turf in playing condition. Position assists in ensuring guest
and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education
and Experience

• 2-year degree from an accredited university
in Agriculture, Horticulture, or related major; 2 years experience in
the landscaping/grounds or related professional area.

OR

• 4-year
bachelor's degree from an accredited university in Agriculture, Horticulture,
or related major; no work experience required.

CORE WORK
ACTIVITIES

Managing Day-to-Day
Operations

• Assists workers to perform more critical
duties.

• Coaches and counsels employees regarding performance on
an on-going basis.

• Consults with the Golf Course Superintendent to plan
and review work projects.

• Determines work priorities and schedules
employees to specific tasks such as fertilizing, irrigating, seeding, mowing,
raking and spraying.

• Supervises daily shift operations and ensures
compliance with all Grounds department policies, standards and procedures.

• Supervises Grounds department and all related areas in the absence of
the Superintendent.

• Supervises the day to day operations of the Grounds
department to ensure the maintenance and upkeep of the property golf course.

• Understanding employee positions well enough to perform duties
in employees' absence.

• Participates in department meetings
and continually communicates a clear and consistent message regarding
the departmental goals to produce desired results.

Leading Landscaping/Grounds Team

• Communicates
the importance of safety procedures, detailing procedure codes, ensuring
employee understanding of safety codes, monitoring processes and procedures
related to safety.

• Develops specific goals and plans to prioritize,
organize, and accomplish your work.

• Encourages and builds mutual trust,
respect, and cooperation among team members.

• Ensures all employees
have proper supplies, equipment, and uniforms.

• Ensures and maintains
the productivity level of employees.

• Gets members of a group to work
together to accomplish tasks.

• Handles employee questions
and concerns.

• Observes service behaviors of employees and provides
feedback to individuals.

• Provides guidance and direction
to subordinates, including setting performance standards and monitoring
performance.

• Strives to improve performance.

• Understands
and complies with loss prevention policies and procedures.

• Utilizes
interpersonal and communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example.

Ensuring Exceptional
Customer Service

• Empowers employees to provide excellent
customer service within guidelines.

• Ensures that quality standards
and customers expectations are met on a daily basis.

• Handles guest
problems and complaints seeking assistance from supervisor as necessary.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Provides services that are above and beyond for customer
satisfaction and retention.

• Sets a positive example for guest
relations.

Managing and Conducting
Human Resource Activities

• Communicates performance
expectations to Grounds department employees in accordance with job descriptions
for each position.

• Helps train employees in safety procedures
and supervises their ability to execute departmental and property emergency
procedures.

• Participates as needed in the interviewing and hiring
of Grounds landscaping employee team members with the appropriate skills.

• Participates in an on-going employee recognition program, publicly
recognizing good quality, performance and service.

• Supervises on-going
training initiatives and conducts training when appropriate.

• Identifies
the educational needs of others, developing formal educational or training
programs or classes, and teaching or instructing others.

• Participates
as needed in the investigation of employee accidents.

Additional Responsibilities

• Analyzes information
and evaluating results to choose the best solution and solve problems.

•
Keeps up-to-date technically and applying new knowledge to your job.

•
Provides information to supervisors and co-workers by telephone, in written
form, e-mail, or in person.