Assistant Head Butler, Pre-Opening - The St. Regis London

Assistant Head
Butler

Coming soon to the heart of Mayfair, The St. Regis London
marks the brand’s prestigious debut in the United Kingdom. This is a destination
where history and modernity meet, where the energy of the city is palpable,
and where every arrival feels personal. With signature butler service, refined
interiors by Richmond International, and an unmatched Bond Street address,
The St. Regis London embodies Live Exquisite—a celebration of London’s
pioneering and glamorous lifestyle for the Luminaries of the world.

As
Assistant Head Butler, you will support the Head Butler
in orchestrating this hallmark service, ensuring that every guest journey,
from pre‑arrival to departure, is seamless, anticipatory, and deeply memorable.
This role is ideal for a luxury service professional with impeccable attention
to detail, a passion for creating meaningful guest connections, and the ability
to lead and inspire a team in delivering truly bespoke experiences. The Butler
programme is the heart and soul of the St.

Regis legacy—high‑touch, personalised, and exquisitely delivered.

Key Responsibilities

• Support the Head Butler
  with the smooth day‑to‑day operation of Butler Services, ensuring consistently
  exceptional and discreet service
• Oversee pre‑arrival preparation, guest
  communication, VIP coordination, and daily Butler Service Desk operations


• Assist with daily briefings, sharing priorities, service updates, and guest
  requirements with the team
• Prepare check‑in, arrival, and VIP lists,
  supporting effective allocation of team resources
• Deliver warm,
  intuitive, and highly personalised service, building strong rapport with VIP
  and repeat guests
• Handle guest concerns with professionalism
  and composure, ensuring timely and thoughtful resolution
• Reinforce
  brand standards, signature Butler rituals, and service recovery processes at all
  times
• Support the Head Butler with staff scheduling, training,
  coaching, and performance monitoring
• Promote collaboration across Front
  Office, Housekeeping, and other operational departments
• Uphold
  the highest standards of guest privacy, confidentiality, safety, and luxury
  brand compliance
• Assist with departmental cost control, inventory
  management, labour planning, and operational reporting

Core
Competence

We are seeking a sophisticated and service‑driven
professional who brings elegance, presence, and an unwavering commitment
to excellence. You should have:

• Proven experience in a similar role,
  ideally within a 5‑star hotel or luxury environment
• Strong
  decision‑making and problem‑solving skills, with a calm and confident
  presence.
• Experience engaging with VIP and high‑profile guests,
  demonstrating discretion and emotional intelligence.
• A passion
  for personalised, anticipatory service and consistently flawless execution.
  
• Excellent interpersonal and communication skills.
• Ability
  to lead, mentor, and inspire a dedicated butler team.
• Professional
  presentation with exceptional attention to detail.
• Confidence
  in anticipating guest needs and responding with discretion
  and precision.

At The St. Regis London, our Hosts
are the heartbeat of our legacy of exceptional service. In honour of your
dedication, we offer a curated collection of benefits designed to support
and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced
  pension
• Life assurance
• Company sick pay
• Additional
  holiday allowance
• Access to BenefitHub's exclusive retail, wellness
  and travel privileges
• Friends & Family preferred rates at Marriott
  hotels worldwide

Career Development

• Clear pathway
  for internal promotions and transfers
• Cross-department training
  to refine your craft and broaden your expertise
• Expert-led development
  programmes
• Continuous learning through structured programmes


• Premium e-learning platform access
• Be part of an exclusive
  pre-opening experience shaping the future of
  the property

Wellbeing Support

• Private Medical
  Insurance
• Employee Assistance Programme
• Complimentary meals
  on duty, crafted with care and served in our staff restaurant featuring
  wholesome, quality cuisine.
• Food & Beverage discounts across
  Marriott properties
• Year-round wellbeing initiatives and wellness
  activities

Recognition & Appreciation

• Award
  programmes celebrating exceptional performance
• The Astor Awards


• Distinctive Moments celebration
• Long service awards
• Key
  life moments celebrated – birthday, anniversaries, personal milestones
  and achievements
• Vibrant social calendar with team events
  and engagement activities

*Terms and Conditions
Apply

Eligibility

In line with the requirements of
the Asylum & Immigration Act 1996, all applicants must be eligible to live
and work in the UK. Documented evidence of eligibility will be required
from candidates as part of the recruitment process.

At Marriott
International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated.

Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non‑discrimination on any protected
basis, including disability, veteran status, or any other basis protected
by applicable law.

Combining timeless glamour with
a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering
exquisite experiences at more than 50 luxury hotels and resorts in the best
addresses around the world. Beginning with the debut of The St. Regis hotel
in New York by John Jacob Astor IV at the dawn of the twentieth century,
the brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered flawlessly by a team
of gracious hosts that combine classic sophistication and modern sensibility,
as well as our signature Butler Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work,​ begin your
purpose, belong to an amazing global​ team, and become the best
version of you.