Assistant Hotel Manager (MOD)

JOB SUMMARY

Responsible for assisting in successfully executing all operations in
the hotel Operations departments (may include Front Office, Business Center,
Recreation/Health Club, Housekeeping, Food and Beverage/Culinary
and Engineering/Maintenance) and managing staff. Strives to continually improve
guest and employee satisfaction and maximize the financial performance of
the department. Ensures that standards and procedures are being followed. Leads
specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 4 years experience
in the guest services, front desk, housekeeping, or related professional
area.

OR

• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; 2 years experience in the guest services, front desk, housekeeping,
or related professional area.

CORE WORK
ACTIVITIES

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest
tracking and productivity.

• Creates and nurtures a property environment
that emphasizes motivation, empowerment, teamwork, continuous improvement and
a passion for providing service.

• Understands employee and guest
satisfaction results and developing game plans to attack need areas and expand
on the strengths.

• Ensures that the team has the capabilities to meet
expectations.

• Leads by example demonstrating self-confidence, energy
and enthusiasm.

• Assists employees in understanding guests’
ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

• Follows
property specific second effort and recovery plan.

• Publishes all guest
satisfaction results in a timely fashion including all guest satisfaction forms,
comment cards and guest letters.

• Takes proactive approaches when
dealing with employee concerns.

• Extends professionalism and courtesy
to employees at all times.

• Communicates/updates all goals and results
with employees.

• Meets semiannually with staff on a one-to-one
basis.

• Assists/teaches the team scheduling against guest
and hours/occupied room goals.

• Performs hourly job functions
as needed.

Managing and Monitoring Activities
that Affect the Guest Experience

• Provides excellent customer
service by being readily available/approachable for all guests.

• Takes
proactive approaches when dealing with guest concerns.

• Extends
professionalism and courtesy to guests at all times.

• Responds timely
to customer service department request.

• Ensures all team members meet
or exceed all hospitality requirements.

Managing
Profitability

• Assists in performing required annual Quality
audit with GM & RD.

• Ensures a viable key control program is
in place.

• Reviews financial statements, sales and activity reports,
and other performance data to measure productivity and goal achievement and
to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

• Interviews
and assists in making hiring decisions.

• Receives hiring recommendations
from team supervisors.

• Ensures orientations for new team members
are thorough and completed in a timely fashion.