Assistant Housekeeping Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Portugal, Ave
JOB SUMMARY
Entry
level management position that assists in supporting the day-to-day activities
in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position
works with employees to clean and maintain guestrooms and public space.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining
the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma
or GED; 1 year experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; no work experience required.
CORE WORK
ACTIVITIES
Assisting in Managing Housekeeping Operations
and Budgets
• Assists in all lost and found procedures.
•
Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.
• Inventories stock
to ensure adequate supplies.
• Ensures guest room status is communicated
to the Front Desk in a timely and efficient manner.
• Works effectively
with the Engineering department on guest room maintenance needs.
•
Understands and complies with loss prevention policies and procedures.
•
Ensures all employees have proper supplies, equipment and uniforms.
•
Assists in supervising an effective inspection program for all guestrooms
and public space.
• Assists in managing linen inventory and guest
supplies and assists in the ordering of supplies as necessary.
• Assist
in supervising Housekeeping and all related areas in the absence of the Director
of Services or Housekeeping Manager.
• Observes service behaviors
of employees and provides feedback to individuals; continuously strives
to improve service performance.
Ensuring Exceptional
Customer Service
• Handles guest problems and complaints seeking
assistance from supervisor as necessary.
• Assists in the review
of comment cards and guest satisfaction results with employees.
• Sets
a positive example for guest relations.
At
Marriott International, we are dedicated to being an equal opportunity employer,
welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued
and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law. Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable federal, state
and local law.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe. As a host with Marriott Hotels,
you will help keep the promise of “Wonderful Hospitality. Always.” by delivering
thoughtful, heartfelt, forward-thinking service that upholds and builds upon
this living legacy.
With the name that’s synonymous with hospitality the world over, we are proud
to welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
