Assistant Housekeeping Manager

JOB SUMMARY

Entry level management position that assists in supporting the day-to-day
activities in Housekeeping, Recreation/Health Club and Laundry, if applicable.
Position works with employees to clean and maintain guestrooms and public space.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining
the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school
diploma or GED; 1 year experience in the housekeeping or related professional
area.

OR

• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; no work experience required.

CORE WORK
ACTIVITIES

Assisting in Managing Housekeeping
Operations and Budgets

• Assists in all lost and found
procedures.

• Obtains list of rooms to be cleaned immediately and list
of prospective check-outs or discharges to prepare work assignments.

•
Inventories stock to ensure adequate supplies.

• Ensures guest room
status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guest room maintenance
needs.

• Understands and complies with loss prevention policies
and procedures.

• Ensures all employees have proper supplies, equipment
and uniforms.

• Assists in supervising an effective inspection program
for all guestrooms and public space.

• Assists in managing linen
inventory and guest supplies and assists in the ordering of supplies
as necessary.

• Assist in supervising Housekeeping and all related areas
in the absence of the Director of Services or Housekeeping Manager.

•
Observes service behaviors of employees and provides feedback to individuals;
continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest
problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results
with employees.

• Sets a positive example for guest relations.