Assistant Housekeeping Manager

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned
by Housekeeper to ensure quality standards. Run sold room reports, verify room
status, determine discrepant rooms, prioritize room cleaning, and update status
of departing guest rooms. Assist Housekeeping management in managing daily
activities. Act as a liaison to coordinate the efforts of Housekeeping,
Engineering, Front Office, and Laundry. Document and resolve issues
with discrepant rooms with the Front Desk.

Prepare, distribute, and communicate changes in room assignments. Communicate
issues to next shift. Complete required paperwork.

Assist
management in hiring, training, scheduling, evaluating, counseling,
disciplining, and motivating and coaching employees. Follow all company
and safety and security policies and procedures; report any maintenance
problems, safety hazards, accidents, or injuries; complete safety training
and certifications. Ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets.

Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and professional
language. Develop and maintain positive working relationships with others;
listen and respond appropriately to the concerns of other employees. Ensure
adherence to quality expectations and standards. Move, lift, carry, and place
objects weighing less than or equal to 55 pounds without assistance and
in excess of 55 pounds with assistance.

Ability to push and pull a loaded housekeeping cart and other work-related
machinery over sloping and uneven surfaces. Reach overhead and below the knees,
including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk
for an extended period across an entire work shift. Grasp, turn, and manipulate
objects of varying size and weight, requiring fine motor skills and hand-eye
coordination. Enter and locate work-related information using computers and/or
point of sale systems.

Read and visually verify information in a variety of formats (e.g., small
print). Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D.
equivalent.

Related Work Experience: At least 1 year of related work
experience.

Supervisory Experience: At least 1 year of supervisory
experience.

License or Certification: None

Every day, we set
the standard for rare and special luxury service the world over and pride
ourselves on delivering excellence in the care and comfort of our
guests.

Your role will be to ensure that the “Gold Standards”
of The Ritz-Carlton are delivered graciously and thoughtfully every day.

The Gold Standards are the foundation of The Ritz-Carlton and are what guides
us each day to be better than the next. It is this foundation and our belief
that our culture drives success by which The Ritz Carlton has earned
the reputation as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our Employee
Promise, Credo and our Service Values. And our promise to you is that we offer
the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.