Assistant Housekeeping Manager

• High school diploma or GED; 1 year experience in the housekeeping
  or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
  Management, Hospitality, Business Administration, or related major; no work
  experience required.

CORE WORK
ACTIVITIES

Managing Housekeeping Operations
and Budgets

• Ensures knowledge
  and understanding of OSHA regulations are up to date.


• Oversees all lost and found procedures.
• Obtains
  list of rooms to be cleaned immediately and list of prospective check-outs
  or discharges to prepare work assignments.
• Inventories
  stock to ensure adequate supplies.
• Ensures guest room
  status is communicated to the Front Desk in a timely and efficient
  manner.
• Works effectively with the Engineering department
  on guest room maintenance needs.
• Understands and complies
  with loss prevention policies and procedures.
• Ensures all
  employees have proper supplies, equipment and uniforms.


• Assists in supervising an effective inspection program for all
  guestrooms and public space.
• Manages linen inventory
  and guest supplies and assists in the ordering of supplies
  as necessary.
• Supervises Housekeeping and all related
  areas in the absence of the Director of Services or Housekeeping
  Manager.
• Observes service behaviors of employees
  and provides feedback to individuals; continuously strives to improve service
  performance.

Ensuring Exceptional
Customer Service

• Handles guest problems
  and complaints seeking assistance from supervisor as necessary.


• Assists in the review of comment cards and guest satisfaction results
  with employees.
• Sets a positive example for guest
  relations.