JOB SUMMARY
Supports the Executive Housekeeper and/or
Assistant Executive Housekeeper in all respects of responsibility for
the cleanliness and orderliness of the hotel.
JOB DUTIES
AND RESPONSIBILITIES
- Assume responsibility
for Housekeeping Department in the absence of the Executive Housekeeper and/or
Assistant Executive Housekeeper. - Oversees daily room operations
and coordinating with other departments regarding any issues related to room
operations. - Handles guest complaints and requests, promptly
and efficiently. - Maintains high level of co-operation between
departments/ sections of the hotel with the housekeeping department.
- Carries out quality control checks of the rooms and public areas and assigns
any necessary duties to Housekeeping and Engineering associates. - Daily
inspection of all VIP rooms to ensure the room is in perfect condition.
- Ensures quality and consistency of all work produced.
- Supports
in departmental projects, and contribute innovative ideas to enhance
operations. - Keep records of all controllable items, sales figures
and production figures. - Ensures a healthy P&L bottom line for both
Housekeeping & Laundry departments. - Supports in managing linen,
uniforms, and departmental supplies. - Analysing guest feedback
and identify improvement areas. - Periodically checks on the various
housekeeping stores ensuring cleanliness and orderliness. - Checks on all
housekeeping equipment regularly and liaise with vendors for repair and/or
maintenance. - Analyses staff daily assignments and ensure adequate
coverage of housekeeping area on all shifts. - Plans department’s monthly
rosters. - Plans, implements and conducts training for housekeeping
associates. - Plans and assists with 15 minutes training.
- Conducts new hire interviews and recruitment.
- Conducts orientation
for newcomers on their first day. - Schedules and monitors work carried
out by contractors and make suggestions to improve standards. - Conducts
appraisal sessions with associate as and when designated by HR.
- Evaluates 90 days and annual appraisal of housekeeping associates.
- Keeps records and monitors annual leave and public holidays of all
associates. - Counsel staff and take disciplinary actions where
necessary. - To ensure and follow established procedures and compliance
as per LSOP guidelines. - Ensures that safety precaution, fire evacuation
and emergency procedures are adhered by housekeeping associates. - Any
other duties as may be assigned from time to time.
JOB REQUIREMENTS
- Diploma in Hospitality,
Hotel Management, or related field. - At least 1 year in a supervisory
role managing Housekeeping department of the hotel, serviced apartments
or resorts. - Great understanding of hotel PMS systems (e.g. Opera)
and Knowcross. - Great communication and interpersonal skills.
- Strong attention to details (critical for inspections).
- Problem-solving and guest handling skills.
- Coaching, mentoring,
and developing associates - Technical expertise, leadership capabilities,
and sharp eye for detail. - Time management and ability to work under
pressure. - Familiar with housekeeping procedures, chemicals
and equipment. - Familiar with room inspection standards and audit
requirements. - Inventory and cost control basis.
- Willing
to work shifts, weekends and public holidays.
At Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates
are valued and celebrated. Our greatest strength lies in the rich blend
of culture, talent, and experiences of our associates. We are committed
to non-discrimination on any protected basis, including disability, veteran
status, or other basis protected by applicable
law.
Marriott Hotels strive to elevate the art
of hospitality, innovating at every opportunity while keeping the comfort of
the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful
Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the name that’s
synonymous with hospitality the world over, we are proud to welcome you
to explore a career with Marriott Hotels. In joining Marriott Hotels, you join
a portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
JW Marriott
is part of Marriott International's luxury portfolio and consists of more than
100 beautiful properties in gateway cities and distinctive resort locations
around the world. JW believes our associates come first.
Because if you’re happy, our guests will be happy. JW Marriott associates
are confident, innovative, genuine, intuitive, and carry on the legacy of
the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer
a work experience unlike any other, where you’ll be part of a community
and enjoy true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most importantly,
a place where you can pursue your passions in a luxury environment with a focus
on holistic well-being. Treating guests exceptionally starts with the way
we take care of our associates.
That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team,
and become the best version of you.
