Assistant Housekeeping Manager
Negotiable
Experience
1-3 years
Job Type
Full Time
Location
Hungary, Budapest
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day
activities in Housekeeping, Recreation/Health Club and Laundry, if applicable.
Position works with employees to clean and maintain guestrooms and public space.
Completes inspections and holds people accountable for corrective action.
Position assists in ensuring guest and employee satisfaction while maintaining
the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school
diploma or GED; 1 year experience in the housekeeping or related professional
area.
OR
• 2-year degree from an accredited university in Hotel
and Restaurant Management, Hospitality, Business Administration, or related
major; no work experience required.
CORE WORK
ACTIVITIES
Managing Housekeeping Operations
and Budgets
• Ensures knowledge and understanding of OSHA
regulations are up to date.
• Oversees all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.
• Inventories stock
to ensure adequate supplies.
• Ensures guest room status is communicated
to the Front Desk in a timely and efficient manner.
• Works effectively
with the Engineering department on guest room maintenance needs.
•
Understands and complies with loss prevention policies and procedures.
•
Ensures all employees have proper supplies, equipment and uniforms.
•
Assists in supervising an effective inspection program for all guestrooms
and public space.
• Manages linen inventory and guest supplies
and assists in the ordering of supplies as necessary.
• Supervises
Housekeeping and all related areas in the absence of the Director of Services
or Housekeeping Manager.
• Observes service behaviors of employees
and provides feedback to individuals; continuously strives to improve service
performance.
Ensuring Exceptional Customer
Service
• Handles guest problems and complaints seeking
assistance from supervisor as necessary.
• Assists in the review
of comment cards and guest satisfaction results with employees.
• Sets
a positive example for guest relations.
At Marriott International, we are dedicated
to being an equal opportunity employer, welcoming all and providing access
to opportunity. We actively foster an environment where the unique backgrounds
of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences
of our associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis protected
by applicable law.
Combining timeless glamour with
a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering
exquisite experiences at more than 50 luxury hotels and resorts in the best
addresses around the world. Beginning with the debut of The St. Regis hotel
in New York by John Jacob Astor IV at the dawn of the twentieth century,
the brand has remained committed to an uncompromising level of bespoke
and anticipatory service for all of its guests, delivered flawlessly by a team
of gracious hosts that combine classic sophistication and modern sensibility,
as well as our signature Butler Service. We invite you to explore careers at St.
Regis. In joining St. Regis, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your
purpose, belong to an amazing global team, and become the best
version of you.
