Assistant IRD & Banquet Manager

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Room Service & Banquet. Position directs, trains and assists employees
to follow standards in the delivery of food and beverage to guestrooms
and hospitality suites. Position assists in ensuring guest and employee
satisfaction while maintaining the operating budget. Strengthens the food
and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education
and Experience

• High school diploma or GED; 4 years experience
in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management,
Hotel and Restaurant Management, Hospitality, Business Administration,
or related major; 2 years experience in the food and beverage, culinary,
or related professional area.

CORE WORK
ACTIVITIES

Conducting Day-to-Day Room Service
Operations

• Ensures compliance with all Room Service polices,
standards and procedures.

• Assists with the handling and service of all
room service hospitality suites and group sales functions.

• Supervises
daily shift operations.

• Helps to manage the delivery of amenity
packages and VIP gifts.

• Ensures all employees have proper supplies,
equipment and uniforms.

Supporting Management
and Coaching of Room Service Team

• Provides direction to Room
Service employees to sell and service in-room dining.

• Supervises
staffing levels to ensure that guest service, operational needs and financial
objectives are met.

• Sets a positive example for guest relations.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Provides feedback to individuals based
on observation of service behaviors.

• Handles employee questions
and concerns.

• Supervises Room Service in the absence of the Room
Service Manager.

• Participates in the employee performance appraisal
process, giving feedback as needed.

Assisting Room
Service & Banquet Financial and Budgeting Goals

•
Understands the impact of department’s operation on the overall property
financial goals.

• Participates in department meetings and continually
communicates a clear and consistent message regarding the departmental goals
to produce desired results.

• Utilizes budgets, operating statements
and payroll progress reports as needed to assist in the financial management
of department.

• Manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Empowers
employees to provide excellent customer service within guidelines.

•
Interacts with guests to obtain feedback on product quality and service
levels.

• Handles guest problems and complaints seeking assistance from
a supervisor as necessary.

• Strives to improve service performance.

Supporting Human Resource Activities

•
Participates as needed in the interviewing and hiring of room service employee
team members with the appropriate skills.

• Utilizes the Labor Management
System to effectively schedule to business demands and for tracking of employee
time and attendance.

• Supervises on-going training initiatives.

•
Conducts training when appropriate.

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